IS Applications Analyst, Athena IDX FRM MCA *Virtual*

Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Are you ready to bring your technical expertise to life in a role that keeps healthcare moving forward? At this level, you're not just solving problems-you're shaping solutions! You'll dive into moderately complex challenges, applying proven principles and innovative thinking to make systems smarter and processes smoother.

Providence supports 100% virtual work for residents located in the following States:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas

What You'll Do:

• Design Smarter Systems: Analyze user needs and craft solutions that simplify and streamline moderately complex workflows
• Lead the Way: Coordinate project teams, mentor newer staff, and keep everyone aligned with clear direction and training
• Stay Ahead: Spot potential roadblocks early and pivot quickly to keep projects on track
• Make a Big Impact: Deliver professional, scalable solutions for a large, multi-facility healthcare organization that relies on your expertise
• Partner with Clients: Collaborate closely with clients to uncover data and information needs, providing insights on topics from simple to highly comple
• Maximize Application Value: Help customers get the most out of Athena IDX FRM MCA resources, creating clear, actionable documentation when needed
• Drive Business Success: Work with internal teams to design and support solutions that meet business goals-using your expertise and judgment to recommend the best path forward
• Champion Service Excellence: Build strong, positive relationships with patients, families, staff, and community partners to maximize productivity and trust
• Apply Technical Mastery: Use industry standards and advanced concepts to solve moderate to highly complex problems, while mentoring team members in tools and techniques
• Document & Define: Prepare and refine workflows and documentation in collaboration with stakeholders for clarity and consistency
• Lead & Support Projects: Take ownership of smaller initiatives and assist project leaders on larger efforts
• Analyze & Innovate: Synthesize data and knowledge to evaluate multiple solutions for complex challenges
• Maintain High Standards: Collaborate with peers to create, maintain, and continuously improve documentation standards
• Manage Risks & Issues: Identify, communicate, and escalate issues diplomatically, assisting in root cause analysis and troubleshooting
• Translate Needs into Action: Convert business requirements into system configurations and workflow validations
• Test & Validate: Build test plans, support testing and upgrades, and coordinate with key stakeholders
• Plan for Success: Organize downtime, change management, maintenance, and upgrades to ensure smooth operations
• Stay Flexible: Travel as needed and perform rotational on-call responsibilities
• Deliver Results: Set and achieve goals aligned with organizational mission, quality, budget, and customer expectations

Your Superpower? Collaboration.

You'll forge strong relationships with internal teams, external vendors, and key stakeholders-representing Providence St. Joseph Health and Services with professionalism and energy. Working across departments, you'll help bring cross-functional projects to life, ensuring Athena IDX FRM MCA initiatives hit the mark every time.

Required Qualifications:

• Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education and experience
• 4 or more years of industry related experience

Preferred Qualifications:

• 3 or more years of Healthcare IS experience
• Application experience
• Within 90 days of hire: Epic Certification
• Certifications in software applications, technology infrastructure, or clinical specializations
• 4 or more years of AthenaIDX, EDM, Informatics experience
• Experience with Optum PSI / PPS / Easy Group
• Experience with Optum CES
• Deep understanding of Athena IDX FRM MCA or similar healthcare revenue cycle systems
• Ability to analyze user needs and design streamlined workflows
• Experience leading projects, mentoring staff, and keeping teams aligned
• Strong organizational and planning skills for managing timelines and deliverables
• Ability to apply industry standards and advanced concepts to solve complex problems
• Excellent communication and interpersonal skills for partnering with clients and internal teams
• Ability to uncover data needs and provide insights for simple to highly complex scenarios
• Skilled at identifying potential roadblocks, troubleshooting issues, and managing risks
• Ability to pivot quickly and maintain project momentum

Salary Range by Location:

• AK: Anchorage: Min: $40.11, Max: $62.27
• AK: Kodiak, Seward, Valdez: Min: $41.81, Max: $64.91
• California: Humboldt: Min: $41.81, Max: $64.91
• California: All Northern California - Except Humboldt: Min: $46.91, Max: $72.82
• California: All Southern California: Min: $41.81, Max: $64.91
• Montana: Except Great Falls: Min: $32.29, Max: $50.13
• Montana: Great Falls: Min: $30.59, Max: $47.49
• Oregon: Non-Portland Service Area: Min: $37.39, Max: $58.05
• Oregon: Portland Service Area: Min: $40.11, Max: $62.27
• Texas: Min: $30.59, Max: $47.49
• Washington: Western: Min: $41.81, Max: $64.91
• Washington: Southwest - Olympia, Centralia: Min: $40.11, Max: $62.27
• Washington: Clark County: Min: $40.11, Max: $62.27
• Washington: Eastern: Min: $35.69, Max: $55.41
• Washington: Southeastern: Min: $37.39, Max: $58.05

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 406026

Company: Providence Jobs

Job Category: Applications

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 4011 SS IS CRCA RC APP

Address: WA Seattle 1200 12th Ave S

Work Location: PACMED Admin Bh-Seattle

Workplace Type: Remote

Pay Range: $See Job Posting - $See Job Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.