Support Engineer - Dublin, Georgia

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.comor follow us on social media.

SUMMARY

We are seeking a Support Engineer to provide technical service and operational support for customer accounts within the industrial water treatment and specialty chemicals space. This role serves as a trusted partner to customers by ensuring treatment programs, equipment, and processes operate safely, efficiently, and effectively.

The ideal candidate enjoys working directly with customers, solving technical challenges, and driving measurable value through process optimization and strong relationship management.

KEY RESPONSIBILITIES

• Deliver routine on-site technical service and support to customer facilities.
• Monitor chemical treatment performance through testing, inspections, and data analysis.
• Troubleshoot issues related to chemical applications, process equipment, and treatment systems.
• Partner with customers to identify opportunities for operational improvements and cost savings.
• Maintain proper inventory levels and support product delivery coordination.
• Generate weekly and monthly service reports documenting activities and performance results.
• Collaborate closely with Account Managers to maintain customer satisfaction and retention.
• Ensure compliance with all environmental, health, and safety requirements.
• Communicate technical findings and recommendations to customer stakeholders.
• Support implementation of new technologies, products, and treatment programs.

QUALIFICATIONS

Required

• Bachelor's degree in Engineering, Chemistry, Environmental Science, or related technical discipline.
• 1+ years of industrial, manufacturing, water treatment, or technical service experience.
• Strong analytical and problem-solving skills.
• Excellent communication and customer relationship skills.
• Valid driver's license and ability to travel within assigned territory.

Preferred

• Experience in water treatment, process chemicals, or industrial services.
• Familiarity with pumps, controllers, instrumentation, and automated monitoring systems.
• Knowledge of industrial manufacturing processes.

Support the Solenis team at SWR-Dublin

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com