Inside Sales Supervisor

Metrohm USA
Technical solutions. Trusted partnerships. Tangible results. #wegobeyond

Why Join Metrohm?

At Metrohm, we are committed to empowering our teams with the tools, support, and innovation needed to deliver world-class solutions to our customers. As a global leader in analytical instrumentation, we pride ourselves on fostering a collaborative environment where your ideas matter, your growth is supported, and your impact is visible. If you thrive in a fast-paced, customer-focused setting and enjoy developing high-performing teams, this is the role for you.

About the Role

The Inside Sales Supervisor leads, develops, and motivates the Inside Sales team to attract new customers and drive revenue growth within the U.S. market. This role oversees three Inside Sales Specialists and maintains direct customer engagement responsibilities within an assigned region or technology area. The Supervisor plays a key role in optimizing lead generation, opportunity development, and customer satisfaction while fostering a high-performance, customer-centric team environment.

What You'll Do

Team Leadership & Development

• Supervise, coach, and mentor Inside Sales Specialists to achieve individual and team performance goals.
• Assign daily tasks, monitor progress, and ensure timely completion of responsibilities.
• Conduct regular team meetings and one-on-one development sessions.
• Provide performance feedback, manage evaluations, and address performance issues when needed.

Lead Qualification & Opportunity Generation

• Oversee qualification of inbound marketing leads and customer web inquiries.
• Ensure accurate routing of qualified opportunities to appropriate sales personnel.
• Support the team in identifying additional customer needs and expanding product/service opportunities.
• Analyze sales metrics to identify strengths, trends, and opportunities for improvement.

Process & CRM Management

• Ensure accurate and timely CRM data entry, tracking, and documentation.
• Implement best practices for CRM usage and sales process optimization.
• Collaborate with Marketing and Field Sales to align campaign strategies and improve lead conversion.
• Identify and implement process improvements to enhance team efficiency and effectiveness.

Customer Experience & Brand Promotion

• Promote a customer-first mindset within the Inside Sales team.
• Resolve escalated customer concerns and ensure consistent, high-quality service.
• Support Metrohm's brand presence through team initiatives and customer engagement efforts.

Reporting & Compliance

• Prepare and present reports on team performance, pipeline health, and key sales metrics.
• Ensure adherence to company policies, procedures, and compliance standards.

What You Bring

• Bachelor's degree in chemistry or related field preferred.
• Minimum three (3) years of industry-related sales experience, including at least one (1) year in a supervisory or lead role, or an equivalent combination of education and experience.
• Demonstrated success in inside sales and team leadership.
• Strong written and verbal communication skills.
• CRM experience required.
• Familiarity with analytical instrumentation is preferred.
• Previous sales training (e.g., Miller Heiman - SPIN Selling) preferred.

Perks & Pay

• Salary: $80,000 - $90,000
• Bonus Eligible
• Hybrid Schedule: 3 days in office (Riverview, FL) / 2 days remote
• Comprehensive Benefits Package
  • Medical, dental & vision coverage
  • Company-paid life & disability insurance
  • 401(k) with company match
  • Tuition reimbursement
  • Paid vacation, sick, personal & holiday time
• Growth-Oriented Culture & Training Opportunities

Diversity, Equity & Inclusion

Metrohm USA is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We welcome applicants of all backgrounds and identities, including protected veterans and individuals with disabilities.

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