Senior Administrator / Order Entry

The Senior Admin / OE reports to the Senior Manager and is the primary Order Entry and administration resource for the Americas. You'll manage order-to-delivery processes, RMAs, customer portals and coordination with Sales, Service and TRUMPF product centers in Germany and Poland to ensure on-time, accurate customer service.

Key responsibilities (condensed)

• Endtoend order processing in SAP: quotes, sales orders, POs, deliveries and billing.
• RMA administration and resolution of order/delivery/customer issues and escalations.
• Monitor and acknowledge customer demand via portals and upload delivery/consignment data.
• Coordinate factory orders with HQ (Germany/Poland); expedite and track orders with Planning.
• Manage consignment inventory: forecasting support, PO/releases, physical counts and discrepancy reconciliation.
• Ensure correct shipments, customs/tariff compliance, invoicing and credit/debit memos.
• Drive KPIs, warehouse layout/efficiency changes and lean initiatives to improve receiving/shipping/inventory.
• Support tradeshow logistics and realtime event needs.

Requirements

• 5+ years manufacturing experience (warehouse, import/export, inventory, shipping/warehousing).
• 2-5 years customer service experience; customerportal experience preferred.
• SAP and strong Excel/Outlook proficiency required.
• Occasional travel.

Core skills & attributes

• Excellent communicator, decisive problem solver, selfmotivated and team player.
• Experience with continuous improvement / lean methods.
• Able to work independently and build strong internal/external relationships.