New

Desktop Support Technician

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Syracuse
Nov 05, 2025
Description Our client currently looking for a Desktop Support Specialist that will provide reliable, high-quality desktop support services for their 100+ field offices nationwide. The ideal candidate for this position is a reliable, adaptable, thought-leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate excellent customer service relationships with a focus on collaboration and direct communication with end users, Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments. Responsibilities Troubleshoot issues with PCs, monitors, printers, and other related IT equipment Coordinate with smart hands vendor to provide on site support and hardware repair at remote locations. oProviding direction to onsite tech by outlining the problem and what is expected of the tech while onsite oCollecting and analyzing photos and data provided by the tech oDriving the solution and ensuring that the issue is completely resolved Image, prep, ship and track laptops and desktops and accessories Maintain asset inventory of devices throughout their lifecycle Maintain incident & task tickets in ServiceNow adhering to defined SLAs Provide exceptional service to all users both in person and remote Create and update knowledge base articles and documentation used by the team and technical service desk Partner with various teams within IT and other departments to solve cross functional issues Provide training and assistance to users as needed Skills: Experience as a desktop support technician or equivalent Troubleshooting workstation/user accounts with oActive Directory/Entra ID, Azure MFA, Intune, SCCM Experience performing software installation, diagnostic and upgrades Hardware troubleshooting skillset across laptops desktops tablets printers and more Excellent vertical and lateral thinking Time management skills Clear written and verbal communication Customer first mindset AV knowledge and troubleshooting skills Experience with incident management/ticketing system Ability and willingness to quickly learn and adapt to new technology and processes Job Type & Location This is a Contract position based out of Syracuse, NY. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Syracuse,NY. Application Deadline This position is anticipated to close on Nov 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.