Clinic Manager - Retina Ophthalmology, Westwood

Join one of the nation's leading academic medical centers and play a key role in advancing world-class eye care!

The Department of Ophthalmology's Retina Division at UCLA Health is seeking a Clinic Manager to lead a skilled team of professionals in our Retina outpatient clinic. This individual will champion operational excellence, foster team collaboration, and ensure an exceptional patient experience while supporting cutting-edge clinical care.In this role, you will:

• Oversee daily clinic operations, ensuring efficiency, quality, and adherence to UCLA Health standards.
• Supervise and develop administrative, clinical, and supervisory staff while promoting a collaborative, service-focused environment.
• Partner with physicians and leadership to enhance workflows, patient access, and overall clinic performance.
• Coordinate clinical and imaging support for faculty, fellows, optometrists, and residents.
• Monitor patient satisfaction, manage escalations, oversee service recovery, and handle VIP patient coordination.
• Maintain inventory and manage procurement of equipment and supplies for exam rooms, imaging labs, and visual field areas.
• Review and update clinic policies and procedures to ensure compliance, consistency, and best practices.

Required:

• Minimum 3 years of recent experience supervising staff.
• Knowledge of ophthalmic medical terminology, anatomy, and physiology of visual systems.
• Familiarity with signs and symptoms of various ophthalmic problems to answer patient-related questions and triage calls when urgent evaluation is required.
• Excellent interpersonal skills with patients, staff, and physicians to promote comfortable, cooperative and effective working relationships with patients, physicians and staff.
• Familiarity with computerized patient appointment scheduling system.
• Ability to organize technician work schedules for continuous coverage.

Preferred:

• Certification as Certified Ophthalmic Assistant or Certified Ophthalmic Technician.
• Recent experience providing technical support in Ophthalmology practice.