New

Clinic Service Representative- Trainer

Henry Ford Health System
United States, Michigan, Detroit
Nov 05, 2025
Responsible for delivering instructor-led training classes to new and existing Clinic Service Representatives, assisting in curriculum development, and assisting with successful integration of new program and product policies and procedures into the HFMG front desks. This individual will be responsible for delivering standardized training to all across HFMG Locations. This individual will also be responsible for developing the training program, continual education, customer service training and other training related processes, procedures and protocols. EDUCATION/EXPERIENCE REQUIRED: Associates Degree or 60 credit hour from an approved college. Two to three (2-3) years of experience in a business office environment. Experience with training and/or on the job experience. Experience with MS Office programs (Excel, Word, Visio and PowerPoint) preferred. Must be self-directed, organized and project a professional image. Strong ability to handle multiple priorities and projects concurrently. Possess a high level of demonstrated accountability with prior positions. Excellent verbal and written communication and analytical skill with a strong attention to detail. Position requires strong planning, facilitation and public speaking skills. Knowledge of Epic EMR system. Ability to work effectively with populations of diverse backgrounds and ages. Demonstrated ability to work with detailed information. Desire and ability to learn quickly. PHYSICAL DEMANDS/WORKING CONDITIONS: Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Standing for long periods of time may be required. Will be required to travel to various Henry Ford locations. Additional Information Organization: Corporate Services Department: Ambulatory Bus Ops - Detroit Shift: Day Job Union Code: Not Applicable