IT Documentation Specialist

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Summary

The IT Documentation Specialist is responsible for creating, organizing, maintaining, and updating technical documentation, manuals, policies, and procedures that support IT operations and projects. This role ensures that complex technical information is clearly communicated to both technical and non-technical audiences, maintaining consistency and accuracy across all IT documentation. Additionally, this role will work closely with Information Technology to facilitate information gathering for ongoing audits and exams with internal and external stakeholders.

Essential Duties & Responsibilities

• Translate technical information from subject matter experts (SMEs) into clear, concise, and user-friendly content.

• Work closely with IT teams (infrastructure, info security, project management, application development, and support) to document systems, applications, and procedures.

• Collaborate with project managers and engineers to produce project-related documentation such as design documents, test plans, and deployment guides

• Create, edit, and maintain IT documentation, including system manuals, process workflows, standard operating procedures (SOPs), user guides, FAQs, and knowledge base articles

• Review existing documentation for accuracy, completeness, and readability

• Implement templates and document control procedures to ensure consistency across all IT materials

Qualifications

• Excellent writing and editing skills

• Strong organizational and project management abilities.

• Ability to quickly learn and articulate complex technical information.

• Superior time management and organizational sills

• Passionate about creating clear and effective documentation.

• High degree of attention to detail.

• Ability to multitask

• Strong communication and collaboration skills

Supervisory Responsibilities

• None

Education and/or Experience

• Bachelor's degree in Information Technology, Technical Writing, Computer Science, Communications, or a related field

• 2-5 years of experience in IT documentation, technical writing, or a related role

• Experience with IT environments, systems administration, or software development is a plus.

Computer and Software Skills

• Excellent written and verbal communication skills

• Strong understanding of IT concepts, networks, software, and system operations

• Proficiency in documentation tools such as Google Workspace(Email and Drive) and Microsoft Office Suite.
  Attention to detail and the ability to manage multiple documentation projects simultaneously.

Certifications, Licenses, and Registrations

• ITIL Foundation Certification Preferred

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources athr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please click HERE.