Operations Manager

PRINCIPAL DUTIES AND RESPONSIBILITIES

Customer Service:

• Provides operational support to the OR Nursing team by via direct support to Service Line Coordinator team.
• Responsible for the effective transport of sterile instruments and supplies needed to support OR cases.
• Assists in the fulfillment of priority inventory requests by efficiently retrieving items and delivering them to appropriate drop off locations.
• Uses SPM to ensure the accuracy of the needs list by scanning items to intended case cart and/or Operating Room. Adjust any updated case information as necessary.
• Capable of working within a matrix team environment, demonstrates initiative and the ability to prioritize workloads under stressful and changing situations.
• Develop working knowledge of instruments, soft goods, and specialty supplies for all services. Utilizes product knowledge and SPM to offer substitute products when requested products are unavailable.
• Must be able to locate and provide specialty supplies and specialty instrumentations for any service.
• Follows the Failed Device Workflow to transport and document devices failures in the Operating Room.
• Scans out products from Mobile Aspects Cabinets when appropriate.
• Assists in the management of Emergency Cart contents by auditing for completeness, verifying locks and logging compliance as directed.

Supply:

• Responsible for supply procurement, including tissue and implants and ensuring inventory levels are maintained.
• Assists with de-casing orders in breakdown areas, removing all cardboard to preserve a clean environment.
• Handles and distributes supplies safely to maintain sterile product integrity.
• Responsible for the stocking of assigned non-specialty supplies and inventory items in designated supply locations.
• Replenish supply locations using FIFO (First In, First Out-rotational) procedure to avoid stockpiling and ensure sterility of product.
• Consistently check for outdates and removes expired products from supply locations.
• Gathers unused sterile supplies and returns them to their designated stock locations.
• Monitor overstock storage areas and restock depleted stock locations accordingly.
• Maintain overall tidiness, cleanliness, and good order in supply locations; ensures items are properly shelved.
• On a periodic basis and as requested, cleans storage bins and shelves to maintain dust-free environment.
• Maintain flow and cleanliness of elevator lobbies in a neat and clean manner with minimal inventory storage. Works closely with Environmental Services to ensure waste, pallets and skids are clear of all egress.
• Provides support to end users and staff members regarding product location, delivery and returns as requested

Case Pick:

• Collects sterile supplies in specific quantities as specified by the patient-specific Preference Card, inspecting each product for expiration and package integrity.
• Collects sterile instrument sets and peel packs in specific quantities as specified by the patient-specific Preference Card, inspecting each product for indications of appropriate sterilization and package integrity including wrap and sterilization tape integrity, and presence of external locks.
• Selects empty Case Carts that are appropriate for the amount of sterile product needed and ensures the Case Cart is clean and free of soil and debris.
• Using SPM, builds Case Carts for assigned surgical cases. Scans all instruments and supplies to the Case Cart.
• Scans the Case Cart to appropriate Operating Room and/or storage locations.
• Other tasks as assigned.