Director Employee Accommodation Support Center

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Director, Employee Accommodation Support Center provides strategic leadership for a newly established center dedicated to advancing workplace accessibility, inclusion, and belonging. You will oversee the university's reasonable accommodation processes and lead the development of people-centered strategies that enhance the employee experience ensuring full compliance with the Americans with Disabilities Act (ADA), the Pregnant Workers Fairness Act (PWFA), and all applicable state and federal regulations. You will report to the Assistant Vice President of Health and Wellness Benefits.

Serving as the People Team's subject matter expert on ADA and workplace accommodations, the Director shapes policy, provides expert consultation, and builds organizational capability through education, resources, and proactive support. This role leads a small team and is instrumental in championing a culture that puts people first by removing barriers, fostering equity, and creating an environment where all employees can fully contribute and thrive. This role is remote. #LI-remote

What you'll do:

• Develop, implement, and maintain accessibility policies and procedures that comply with federal and state laws, like the Americans with Disabilities Act (ADA), Section 504 Pregnancy Worker's Fairness Act (PWFA), and other relevant state and federal laws for employees at SNHU and is focused around supporting an inclusive work culture.

• Lead a team that serves as the primary resource for employees looking for information about disability-related accommodations and services. Help facilitate the intersection of ADA and state and federal leave of absence law.

• Oversee the entire reasonable accommodation process for all employees and candidates at SNHU, including the process, documentation, tracking and technology, ensuring the employee experience is at the center of the work. Ensure that accommodation can be tracked through the employee lifecycle.

• Facilitate the interactive process and make determinations about reasonable accommodations for employees with disabilities, collaborating with HR, managers, and employees.

• Ensure clear and transparent information is available to help facilitate and educate employees on reasonable accommodation and to ensure employees know how they can seek support.

• Provide training to managers, employees, and other partners on the reasonable accommodation process and other related accommodation topics. Will also assist with communication and awareness campaigns and training related to employee accessibility and the importance of providing reasonable accommodations to support an inclusive culture.

• Work with multiple partners at the university, including the HR leadership team, the HR Business Partner Team, other members of the People team, the Office of General Counsel and Compliance, the University's ADA Administrator, the Digital Accessibility Team/Office of Diversity and Equity, other University partners and employees.

• Collect and analyze accommodation data, using data-driven insights to assess program effectiveness to identify areas of opportunity and creative solutions.

• Ensure there are tools in place to measure employee satisfaction with the process and adjust based on feedback.

• Lead accessibility efforts for employees.

• Stay up to date with current laws, regulations, trends and best practices to ensure our practices are the most current and meet the university's needs.

• Facilitate third-party vendor relationships and service agreements and needs.

• Help with employee religious accommodations.

• Lead a small team and will be engaged in both the operational and day-to- day work, and the strategic work for this team.

• Attendance, punctuality, and reliability are essential functions of this role.

• Other responsibilities as assigned.

What we're looking for:

• Years of experience: Seven years of HR experience supporting employees with reasonable accommodation and leaves of absence with three years managing a team overseeing these processes.

• Degree(s) Bachelor's degree

• Equivalent of experience in lieu of degree acceptable : Yes

• Knowledge in employee benefits administration and employee relations, including general HR practices, local, state and federal ADA and leave laws and collaborative work dynamics in a complex organization that is shaping change.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources