At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you'll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman's, and Pangburn's have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let's continue making chocolate lovers happy!
A day in the life...
As a Document Verification Coordinator, you will lead and coordinate site documentation processes to ensure they are handled according to the organizations' corporate policies, and industry best practices. You will oversee document control activities across departments, verify that all controlled documents meet organizational standards, and ensure timely updates, approvals, and version control. Serving as the primary contact for document-related inquiries, you will guide teams through revisions, audits, and compliance requirements while identifying opportunities to improve documentation systems and processes. Additionally, you will provide direction and support to new employees, promoting consistent practices that uphold quality, safety, and continuous improvement.
What you will be doing...
- Responsible for the document control program and is the site's custodian of Food Safety and Quality documents.
- Ensures correct versions of documents are used on site. Retrieves old versions after updates and replaces with current versions.
- Maintains current signed hard copies, electronic copies, and retention of obsolete copies for historical reference according to Russell Stover's document retention policy.
- Liaises with document owners to recommend updates to existing documents with the support of the QA manager.
- Issues document control numbers and provides appropriate templates for new documents.
- Recommends changes to existing documents to align with changes in process and best practice.
- Ensures site documentation log, including distribution list, is up to date.
- Assists with new hire training on how to assess and use relevant documents.
- Supports the review of food safety and quality documentation for completeness.
- Supports site with implementation of Food Defense policy.
- Supports the site's food safety and quality assurance program by reviewing records and communicating key trends-such as product holds, foreign material findings, sanitation results, and complaint data-to team members as needed.
- Adheres to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards.
- Completes and follows FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant's food safety and quality objectives.
- Promptly reports and takes appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities.
- Actively contributes to the continuous improvement of the company's Food Safety Culture through engagement and actions aligned with your role.
This job posting is not all inclusive and other duties may be assigned.
Do you have what it takes?
(Basic Qualifications)
- Bachelor's Degree in a relevant field.
- 3+ years' experience with document control processes.
- Formal training in sanitation/food safety/regulatory standards and/or Preventative Control Certified Individual (PCQI).
- Ability to lead teams and work cross-functionally to complete projects.
- Detail oriented.
- Ability to manage your time day to day.
- Excellent communication skills and the ability to speak, read, and write English fluently, with or without an accommodation.
- Microsoft Office proficient.
Do you stand above the rest?
(Preferred Qualifications)
- 2 + years of experience in a food manufacturing facility.
- SAP proficient
Experience Life at Russell Stover Plants!
- Safety First: Your well-being is our top priority, and we've got you covered with protective gear. On day one, you'll dive into Good Manufacturing Practices (GMP) training, and we'll keep you on your toes with daily safety tips to ensure you're always in the know!
- Surroundings: Get ready to work alongside a variety of equipment like automated packing machines, forklifts, electric pallet jacks, and those irresistible chocolate candy banks/steels - it's a dynamic environment where every day brings something new!
- Active & Engaging Work: Whether you're on your feet for extended periods, moving around, climbing ladders, or lifting up to 50 lbs, there's never a dull moment. This is a place where you'll stay on the move!
- Comfortable Climate: In most roles, you will be comfortable year-round with our climate-controlled environment.
- Appealing Smells: The air is filled with sweet aromas of chocolate, and by the time your shift ends, you might just leave smelling like chocolate!
- Dress to Impress (Food Safety Style): A simple yet important dress code ensures safety and hygiene, following Good Manufacturing Practices (GMP) to keep everything running smoothly.
- Allergens: You will be exposed to a variety of ingredients that may be considered food allergens.
At Russell Stover Chocolates, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.
We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.
Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.
Make Happy. Work Happy.
Russell Stover Chocolates, LLC
Nov 04, 2025