Product Specialist

ABB is searching for a dynamic, relationship-oriented, Product Specialist with strong backgrounds in both internal communication/collaboration and industry-relevant experience in Spare Parts and Switchgear components. In this role, you will have the opportunity to support support Electrification's Service Sales division, largely focusing on spare parts enquiry, with flawless speed of execution. This person will ensure, guide, and influence the entire customer supply process, implementation and execution, to achieve a high level of service quality, operational efficiency, on-time delivery, parts order growth, and customer satisfaction.

Candidates for this position must be able to work an onsite, in-person schedule (#LI-Onsite) in ABB's Florence, SC facility.

You will be mainly accountable for:

• Improves service parts availability, provides training, and develops capabilities andcompetencies for quick turnaround of parts and sub-assemblies while fostering a culture of continuous improvement and customer focus.

• Accountable to build an effective, capable, and high-performing organization for parts business within Service organization including working with the business process manager(s) to optimize systems used to quote, book and fulfill parts; the creation, implementation, and reviewing of complete parts business operations strategy for the modernization business within Electrification Service division.

• Works with region leaders and project managers to identify customer needs and evolution of market requirements with parts business, eliminating pain points.Collaborate with internal teams (i.e. Manufacturing, Quality, Engineering, Research & Development, Supply Chain, and Logistics) to ensure customer satisfaction.

• Accountable for a sustainable and effective E2E value-chain for the area of responsibility, from customer to supplier and from order to delivery of parts / products, including support with parts for projects execution.

• Bachelor's degree in business administration (or related ) or significant relevant industry experience in lieu of degree.

• 2+ years in electrical switchgear project order handling / project management or industrial parts management; experience in service operations is a plus. Similar and acceptable experience in similar industry and/or products will be accepted if applicable.

• Good understanding of Switchgear Service Parts and proactive approach on parts management for switchgear service business and customer (strongly preferred)

• Experience with switchgear operations, service parts operations management (strongly preferred)

• Familiarity with switchgear components (breakers, parts, relays, busbars & accessories, etc.) (strongly preferred)

• Skilled user of ERP (SAP - required), inventory management systems, e-commerce platforms (Empower, eConfig, etc.), Advanced Excel are a plus

• Strong analytical and problem-solving abilities

• Proactive approach to lead tasks assigned with excellent communication and problem-solving skills

• Candidates must be already authorized to work for ABB in the US

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $XX and $XX annually and is bonus eligible.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.Salaried exempt positions are provided vacation under a permissive time away policy.