Complex IT Manager

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Purpose:

Maintain hotel information technology systems, hardware, and infrastructure and provide staff direction and supervision. Manage all aspects of the day-to-day operations at assigned locations while ensuring the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.

Essential Functions and Responsibilities

• Assign, manage, and perform tasks necessary to ensure the efficient operation, availability, and security of all hardware and software endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.
• Ensure monitoring, analysis, troubleshooting, and corrective actions for O/S and application patching and anti-virus protection updates to all property user endpoints and servers.
• Provide support for data and telephony device connectivity to an enterprise local and wide area network.
• Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
• Perform local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions. Maintains current system images of all server-level endpoints. Perform restoration on local servers to ensure data is protected and functional.
• Provide support for hotel business technologies to include POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Ensure maximum uptime of all equipment and services.
• Maintain cleanliness and excellent condition of equipment, MDF, IDFs, and work areas.
• Partner with Local IT Director, Regional IT Leadership and Corporate IT Teams - Planning and coordination of all IT projects, preventive maintenance, and system upgrades.
• Review of IT Operating and Capital Budgets.
• Provisioning of user roles, rights, and access to business applications.
• IT Equipment Disposal.
• Ensure compliance with all Corporate Policies & Procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.

General

• Respond to administrative requests and responsibilities in a timely manner
• Demonstrate a proactive approach towards work activities
• Ability to work flexible schedule to include weekends and holidays
• 24X7 availability in the event of a critical systems failure having an impact on hotel revenue or guest service

Required Qualifications

• Knowledge of Desktop Hardware and Software Installation and Configuration
• Knowledge of Networking systems to include hubs, switches, DHCP and DNS.
• Knowledge PMS and related interfaces
• Knowledge of Retail and F&B POS Systems

Preferred Qualifications

• Hand on experience with Mobile Device Support and Management

Education and Experience

• Two year College Degree
• Two years related work experience