Sr. Connectivity Ops Engineer

JOB RESPONSIBILITIES:
1.Develop technical design documents for complex, bi-directional, and reverse interfaces. Develop templates to be used for additional integration.
2.Certify new vendors/products/functionality to ensure they meet Quest requirements as well as all applicable regulatory requirements.
3.Use the technical design documents to design and interface / integration solutions using the appropriate proprietary tools and Integration Engine technologies.
4.Implement and document beta client interface projects, secondary development efforts, and test plans.
5.Provide Tier 3 Service Manager Ticket Support of production interfaces/integrations for complex production issues.
6.Develop, implement, and test high complexity production enhancements for existing HUB vendors and/or customers
7.Provide high level support to resolve and monitor integration engine reports to identify problematic customer issues to facilitate resolution
8.Participate in innovation activities and support emerging technologies including FHIR, HL7 LRI guides, Genomic Reporting, etc.
9.Support the setup of HUB interfaces being developed
10.Comply with Quest Diagnostics' mission, values and standards

Education Preferred:
* BS/BA or comparable experience.

Work Experience:
* 3-5 years Epic HL7 laboratory implementation experience
* 3-5years of experience in a laboratory customer connectivity role.

Other:
* Strong commitment to customer service through teamwork
* Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues
* A combination of Information Technology, Customer Service and Project Management skills, or equivalent training
* Excellent trouble shooting skills
* Proficient with interface support, general connectivity support and problem resolution procedures.
* Excellent verbal and written communication skills to interact with internal business partners and external clients

Desirable Qualifications:
* Ability to learn emerging technologies and eagerness to continuously increase and improve skill set
* 5 + years experience in Health Care industry and/or clinical information systems support
* Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics,
* Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager) Quanum, Interfaces, and HL7