Customer Experience Insights & Analytics Program Manager

You'll lead Marvin's Voice of the Customer (VOC) program-collecting customer feedback, analyzing it, and turning it into insights that help improve the business. You'll manage everything from surveys and data tools to sharing findings with leadership and helping teams act on them. Your work will help Marvin become even more customer-focused.

You'll collaborate with teams across the company-Sales, Service, Marketing, Logistics, Operations, and more-to make sure the insights you deliver are useful, repeatable, and drive real change.

Own the VOC program and make sure it runs smoothly and improves over time.
• Plan and manage surveys, dashboards, reports, and stakeholder communications.
• Lead improvements in tools, processes, and how teams work together.
• Build a roadmap for future upgrades and new ways to listen to customers.
• Handle budgets, timelines, and project communications.

• Build strong relationships and trust with internal teams.
• Explain and defend your methods and insights clearly.
• Advocate for the customer and help build a customer-first culture.
• Work with teams to make sure insights are practical and actionable.
• Eventually grow and lead a team to expand VOC efforts.

• Run regular customer satisfaction surveys.
• Communicate survey plans internally and externally.
• Handle everything from survey design to data collection and tech integration.
• Analyze results and share findings through reports and presentations.

• Turn data into stories-dashboards, reports, videos, and more.
• Combine different types of data (customer, financial, operational) to find patterns.
• Create tools like customer personas, journey maps, and service blueprints.
• Continuously improve deliverables based on feedback and needs.

• Are a strong leader who can manage analysts and researchers.
• Can work independently or as part of a team.
• Are proactive, detail-oriented, and a great communicator.
• Know how to find patterns in customer data and turn them into useful insights.
• Can present findings clearly to different audiences.
• Are comfortable with change and enjoy experimenting to improve things.
• Can wear many hats-CX, research, strategy, communication, project management, and design.

• 3+ years building and running VOC programs.
• 5+ years leading insights projects and working with stakeholders.
• 7+ years in analytics, research, or insights roles.
• A degree in marketing, business, research, design, or a related field.
• Strong storytelling and presentation skills.
• Experience with customer, financial, and operational metrics.
• Ability to manage multiple projects at once.
• Passion for meaningful work and helping a 100+ year-old company grow.

• Consulting or program management experience.
• Familiarity with BI tools like Qlik, Tableau, or Power BI.
• Experience in B2B2C or manufacturing environments.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.