Workday Technology Consultant (Finance Module)

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Job Type:

Job Description:

Workday Technology Consultant - The Auto Club Group

What you will do:

Serve as the lead technology expert responsible for Workday system configurations for an assigned COE/module. Support all phases of system functionality to include maintenance, administration, data management, complex reporting, and other operations associated with assigned discipline. Design, build, test, and deploy configuration changes, reports, or dashboards. Develop data integrity protocols and security controls. Monitor performance of the technology and software. Maintain the integrity of the existing structure, security, and data. Investigate, troubleshoot, and resolve issues that arise regarding systems and data associated with assigned discipline/module. Use knowledge of processes and interconnectivity with other COE processes to advise and recommend technical solutions. Analyze system configurations and update processes to resolve issues, gain process efficiency and improve data integrity. Lead projects and project teams responsible for reviewing, testing, and implementing upgrades, patches. Provide end user training on system functionality and business processes. Lead vendor relationships and stay informed of industry trends and new technologies. Serve as a point of contact with internal and external stakeholders.

Continue to develop advanced knowledge of assigned COE, as well as standard knowledge of other COEs, ACG business strategy and competitive environment. Understand and recommend enhancements to internal department policies and procedures.

Additional Responsibilities for Workday Finance include, but are not limited to:

• May serve on projects related to changes within non-WD cloud solutions.
• Provide consultative services for the department staff and external clients.
• Complete timely, complex analyses for upper management
• Represent the department on corporate projects.
• Potential for working outside of normal hours to complete month end closing

How you will benefit:

Workday Technology Consultant will earn a competitive salary of $90k - $115k annually with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We're looking for candidates who:

Required Qualifications:

Education:

• College level coursework in related business line/field

Experience:

Two years of Workday or other technology platform experience to include the following:

• Analyzing, testing, documenting, implementing and/or deployment of business systems and programs
• Planning, organizing, controlling, monitoring, and reporting projects including providing work direction and guidance
• Designing business unit specific systems
• Training others on the development and implementation/deployment of technical or new application projects
• Investigating and resolving production problems
• Using operating systems (e.g., Windows, Netware, IPM, NT; and client/server database management systems)
• Coordinating support activities provided by multiple off-site vendors and internal departments
• Database administration including programming complex reporting against relational databases (e.g., DB2) and hierarchical database unload files (e.g., IMS)
• Utilizing PC software applications (e.g., Windows operating systems, MS Word, Excel, PowerPoint, Access, VISIO, MS Project, Netware, IPM, NT, client/server database management systems, etc.) to format databases, write queries, generate reports, etc.

Knowledge of:

• Structured system analysis, design, and testing protocols
• Systems development methodologies
• Project management techniques
• Techniques used to evaluate complex systems and their interdependencies

Skills:

• Project management skills
• Evaluating systems and their interdependencies
• Influence others without authority
• Communicate effectively with others in a work environment and with the public
• Working under pressure to complete assignments

Ability to:

• Maintain confidentiality of highly sensitive information
• Continue to enhance knowledge in assigned COE
• Conduct training sessions for staff regarding report preparation

Preferred Qualifications:

Education:

• Bachelor's Degree in related business line/field

Knowledge of:

• Company policies and procedures as they relate to a centralized call center environment.
• Telephone call center operation (i.e., call flow, service levels, queuing, abandonment)
• Remote hardware/software management
• Computer assisted design (CAD)
• Automated call dispatch and call center technology
• Wireless and mobile communications

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team building events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.