Loan Operations Manager - Escrow Servicing and Mortgage Investor Reporting

Rockland Trust is currently seeking a Loan Operations Manager - Escrow Servicing and Mortgage Investor Reporting to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit. This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers. The ideal candidate will support strategic lending initiatives while driving continuous process improvement and cultivating a culture of learning and collaboration.

Key Responsibilities

• Manage loan escrow servicing activities and workflows across consumer and commercial loan portfolios in accordance with applicable policies, procedures, investor guidelines, state laws and federal regulatory requirements.
• Oversee vendor activities related to outsourced functions including real estate taxes, property & flood insurance monitoring and force placement, private mortgage insurance. Collaborate with business partners and risk for process consistency.
• Area of focus including:
  
  
  
  • All duties for daily and periodic activities associated with mortgage loan investor reporting and documentation for the consumer mortgage portfolio.
  • All activity related to proper servicing of FHA loans within the consumer mortgage portfolio
  • All duties for the daily and periodic activities related to real estate tax monitoring for escrowing and non-escrowing loans across all loan portfolios
  • All activity related to flood insurance and flood zone certification to ensure reports, documentation and actions are monitored and handled appropriately across all loan portfolios
  • All activity related to hazard insurance to ensure proper workflow and monitoring across mortgage and commercial loan portfolios
  • All force placed insurance activity for hazard and flood to ensure actions for monitoring, notification, placement and cancellation are monitored and handled correctly across all loan portfolios
  • All PMI related activities to ensure proper monitoring for activation, transfer, cancellation and termination
  • All activity related to ongoing monitoring and quality control of MERS registered mortgage loans.
  
  

Shared Responsibilities

• Ensure compliance with applicable federal and state loan servicing regulations and accounting principles.
• Manage operational performance against Quality and SLA expectations aligned with KPI and KRI criteria and industry best practices.
• Maintain system functionality and data integrity within processing and ancillary systems.
• Promote a positive and collaborative work environment with a focus on team development
• Advance colleagues through coaching and performance management. Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly.
• Team with internal business partners in analyzing, identifying, developing and implementing methods of sustainable process improvement.
• Demonstrate and promote high ethical standards and behaviors. Respect, promote, and value diversity.

Required Qualifications

• Education: Bachelor's Degree required
• Experience:
  
  
  
  • Minimum 3 years in banking operations
  • At least 2 years in a managerial or leadership role
  
  
• Skills & Knowledge:
  
  
  
  • Familiarity with federal and state banking regulations
  • Advanced proficiency in Microsoft Office Suite
  • Experience with FIS Core Banking System preferred
  • Excellent communication skills across all levels of management
  • Strong business acumen and strategic thinking
  • Excellent comprehension skills
  • Proven leadership and talent development skills
  
  

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions