REGIONAL IT DIRECTOR North America

Job Summary

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Digital Technology Solutions: Accelerating innovation through data, technology, and digital transformation, building intelligent solutions that enhance experiences and power smarter decisions.

The Regional IT Director, North America role is based in New York, NY, in a partially remote setting. The role can also utilize our Wilmington, DE office for in-office workdays.
Be part of a strategic, solution-oriented, growth-driven team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Lead and manage a regional, multi-sourced Site Information Technology team supporting all IFF staff with technical issues, service requests, and projects requiring IT Touch Services.
• Deliver excellent information technology customer service by preventing or resolving incidents and service requests quickly and effectively.
• Oversee onboarding, training, development, and performance management of Site IT staff using Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Customer Satisfaction Scores (CSAT), and project metrics.
• Balance team priorities across daily support, global IT initiatives, and local business projects.
• Act as a key liaison between the global IT organization and regional business site management, ensuring alignment and effective communication.
• Foster collaboration and knowledge sharing between regional and global IT teams.
• Drive continuous improvement in support processes and team development to meet evolving business and technology needs.
• Maintain and annually update site support documentation to ensure continuity of service.
• Manage and support global IT projects and guide team members assigned to project roles.
• Oversee regional IT budgets (if applicable), stock levels, and procurement of IT equipment to meet operational and project demands.

What Makes You the Right Fit

• Strong written and verbal communication skills.
• Proficient in Service Level Management, Incident Management, Problem Solving, and Change Management.
• Proven people management skills with the ability to build relationships across all levels.
• Strong reporting, presentation, and analytical capabilities.
• Technical expertise in end-user computing, client deployment, and configuration.
• Bachelor's degree in Computer Science, Engineering, or a related discipline.
• Experience managing virtual IT teams in large-scale environments with Wide Area Network (WAN) and Local Area Network (LAN) technologies.
• Minimum of 5 years' experience managing contractors, outsourced teams, or internal IT staff in a multicultural setting.

How Would You Stand Out?

• Information Technology Infrastructure Library (ITIL) Service Manager certification.
• Projects IN Controlled Environments (PRINCE2) Practitioner or equivalent project management certification.
• Experience leading small to large-scale IT projects in international environments.

Why Choose Us?

• Be part of a global company driving innovation in food, health, and sustainability.
• Work in a collaborative, inclusive, and purpose-driven culture.
• Access to continuous learning and development opportunities.
• Competitive compensation and benefits package.
• Opportunity to lead impactful projects across regions.
• Join a team that values creativity, agility, and excellence.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more