IT Specialist 1

Sierra Lobo, offers customers a full range of professional and technical capabilities, including Test and Evaluation, Systems Engineering, and Advanced Technologies. We also develop products and processes related to Cryogenic Fluid and Thermal Management Systems, Densified Propellant Management Systems, and Prototype Extreme Pressure and Temperature Systems. Our customers include the Department of Defense (DoD), the U.S. Air Force, U.S. Navy, U.S. Army, Missile Defense Agency (MDA), and the National Aeronautics and Space Administration (NASA).

We are seeking a motivated and detail-oriented Entry-Level IT Specialist 1 to join our IT team. The ideal candidate will have a foundational knowledge of software development, testing and deployment. Knowledge of Microsoft Windows environments, along with basic helpdesk support experience is a plus. This is a great opportunity for someone looking to grow their career in IT and programming while working in a dynamic and supportive environment.

This position will be located at NASA's White Sands Test Facility in Las Cruces, NM.

EOE/Minority/Female/Disabled/Veteran

Knowledge of Object-Oriented Programming with some experience in any OOP programming languages like Java.
• Provide first-level helpdesk support to internal users for hardware, software, and system issues (Windows).
• Monitor system performance and troubleshoot basic issues on Windows servers
• Assist in maintaining and updating system documentation
• Collaborate with senior developers and IT staff on enhancements and bug fixes
• Perform routine system administration tasks and patch management
• Support onboarding of new users (hardware/software setup, account provisioning)
• Assist with basic network troubleshooting (IP configuration, connectivity, DNS, etc.)

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Familiarity with Microsoft 365 family of applications
• Understanding of Microsoft Windows OS and common administrative tasks
• Excellent problem-solving and communication skills
• Ability to prioritize tasks and manage time effectively

Preferred/Desired Skills:

• Some exposure to networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.)
• Experience with ticketing systems or IT service desk tools
• Understanding of version control (e.g., Git) is a plus
• Willingness to learn and take on new challenges