Travel Operations Coordinator

Great Waters Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNGis Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe website and follow us onLinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Waters Federal is seeking Travel Support Coordinators to support one of our government customers. This is a remote position; however, candidates must be local to the greater Washington, DC area to accommodate occasional on-site meetings at short notice.

Roles and Responsibilities include, but are not limited to:

• Receiving, reviewing, and authorizing travel requests
• Reviewing and processing travel vouchers
• Ensuring travelers' compliance with the Federal Travel Regulation and the agency's travel policy in all transactions
• Supporting travelers who are making and booking their own travel arrangements
• Booking travel for stakeholders when needed
• Providing customer support by phone, email and through an automated help desk system
• Facilitating cross-training between domestic and foreign travel teams
• Tracking workload volume and supporting performance metrics reporting

Basic Qualifications:

• Bachelor's Degree
• Four years of relevant work experience
• Experience coordinating travel from pre-travel authorization through voucher approval
• Customer service mindset
• Strong written and verbal communication skills
• Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment while consistently meeting deadlines
• Exceptional attention to detail, ensuring accuracy in all tasks
• Ability to anticipate potential issues and proactively address them