Program Manager, IT Launch

Program Manager, IT Launch

Job Summary:

The Program Manager, IT Launch performs onsite IT duties within newly built clinics ("Centers") after construction to prepare them for grand opening. The Program Manager, IT Launch is required to travel heavily, flying to centers as required to support existing, new, or future planning efforts of brick-and-mortar centers. The role may launch multiple centers in a market concurrently to support the demands of the construction and grand opening timeline. The role will understand IT operations standards for center build out, physically install, cable manage, test, optimize, and fix anything that is unexpectedly not working. Additionally, they will work in a matrixed multi-faceted support team to ensure mutual success across the organization's shared goals. The Launch Manager may in some cases participate in post-grand-opening activities, such as providing team-oriented first-class service and support for colleagues and members (patients); then will hand off the completed center installation to the ongoing support team.

Duties/Responsibilities:

• Provide exceptional customer service and stewardship that supports colleagues and members alike. If helping others isn't a top priority, this job may not be for you.
• Understand all aspects of ArchWell Health IT infrastructure and operation standards at a deep level.
• Ability to read, decipher, and understand construction documents and engineering standards as it pertains to IT.
• Participate in the full lifecycle of construction planning and review documents for improvements. This may include traveling to review construction state, box walks to confirm power / data box placements, etc.
• Communicate proactively to avoid misunderstandings, issues, or rework.
• Complete IT installation of hardware, peripherals, medical devices, and other equipment to specification for centers.
• Team oriented and exceptional team building attitude.
• Test, control, and assure quality of the entire center's launch technology solutions, whether you did the work or not.
• Project coordination / manager related tasks to ensure the successful completion of centers.

Required Skills/Abilities:

• Knowledge of common user facing Launch technologies and solutions is required, medical device knowledge is preferred.
• Strong comprehension of goals and objectives, and an ability to work autonomously to complete them.
• Exceptional communication skills, internally and externally, including vendors and construction teams.
• Exceptional cable management skills including measuring, cutting, piecing together various conduits, adhesives, etc. materials to complete a beautiful looking product for the end user's workstation.
• Intrinsically motivated.
• Strong attention to detail.
• Able to read construction floorplans.
• Hold yourself and others accountable.
• Be coachable and willing to coach others.

Minimum Qualifications:

• 2+ year degree in an IT field desired, but not required.
• 2+ years working customer facing IT role desired.
• Ability to travel 80% or more per year.

• Embodies and serves as a role model of ArchWell Health's Values:
  
  
  
  • Be compassionate
  • Strive for excellence
  • Earn trust
  • Show respect
  • Stay resilient
  • Always do the right thing
  
  
  
  

About ArchWell Health:

At ArchWell Health, we're creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We're passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.