New 
Clinical Experience Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Sep 11, 2025 | |
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OverviewThere has never been a more exciting and pivotal time to work in healthcare at Microsoft. Our Health & Life Sciences Solutions organization is an interdisciplinary team of product managers, designers, engineers, and medical professionals who are designing, developing and deploying next-generation, AI-infused healthcare solutions for healthcare organizations. The candidate for this role will be driven by their passion for both for healthcare and AI, and a desire to make a bigger global impact with their clinical expertise, by applying their knowledge to support the development of AI-led Diagnostic healthcare solutions to drive positive outcomes. As a Clinical Experience Manager, you will be an integral member of a team within HLS Solutions that is working to reimagine the Radiologist experience, and help enrich their workflow with innovative ,healthcare-oriented AI-led solutions. You'll also play an integral role in driving customer obsession in the product organization. You'll work closely with customers to understand what is truly most critical for them, and capture, aggregate, synthesize, and concisely communicate actionable product feedback to relevant internal teams -- improving customer satisfaction and further propelling our Diagnostics solutions to produce valuable outcomes for the radiologist community.As a Clinical Subject Matter Expert on the Diagnostics product development team, you'll strive to ensure clinical excellence in every aspect of product design and delivery and leading projects critical to the product's success. Using your clinical expertise, you will also help develop guidelines, requirements and benchmarks for our AI research teams and application product management teams. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesResponsibilities:We are looking for passionate people with a healthy mix of both Radiology / Imaging clinical expertise as well as proven program management experience, who can serve as a strategic clinical expert driving AI product excellence by aligning cross-functional teams, shaping model development, and translating customer insights into impactful diagnostics solutions. Responsibilities include: Supporting AI Model Development & Evaluation - Collaborate with Research to support AI model prompt development through guideline/req'ts and benchmark definition, test and improve model outputs, help monitor model drift, provide clinical annotation and feedback to enhance model qualityCustomer Feedback, Engagement & Product Adoption - Maintain deep engagement with end users to gather & analyze feedback, helping drive optimal use and adoption of our products, especially during Preview programs, and represent HLS Diagnostics at industry events to both gather feedback and evangelize our portfolio.Internal Cross-Functional Collaboration & Education - Serve as a thought partner and clinical expert across engineering, product, research, design and support to help bolster knowledge and understanding of the Radiology workflow and user needs and translate user pain points into actionable product improvement opportunities for the team.Regulatory Awareness and Compliance - Stay abreast of evolving industry regulations and compliance considerations and drive these requirements into our product development considerations.Coordinate priorities and work direction across the Clinical SME teamEmbody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values).Embody our culture and values. | |