Mortgage Loan Processing Assistant

The Mortgage Loan Processing Assistant is responsible for obtaining necessary information to meet quality standards for completeness, accuracy and timelines established for the loan type. This individual will provide highly skilled support to the Mortgage Loan Processors. Reviews loan files for appropriate documents including credit report, updates title work, appraisal, final inspections, hazard insurance, flood certification and flood insurance if required. Will maintain and enhance personal knowledge of products and services as well as the laws, regulations and internal policies and procedures. Is able to interface effectively and professionally with clients, Loan Officers and branch referring partners. Provide quality customer service by answering questions for external and internal customers in a timely and professional manner.

• Review all loan applications for accuracy, completeness and compliance
• Image/index, review and submit completed files via the loan origination system to the underwriting department
• Manage a time-line on all assigned loan files, ensuring the timely receipt of all required documents, following-up with the appropriate party, and scheduling appointments as necessaryDirectly communicate with Loan Officers, clients, service providers and branch referring partner
• Provide exceptional service for both internal and external customers
• Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information
• To assist with documentation collection and data entry
• Must be able to work independently and handle multiple priorities
• Other duties as required
• Able to interface effectively and professionally with applicants/borrowers, realtors, builders, appraisers, title companies and others in department to insure efficient and timely workflow and perform related duties as required.

• High school diploma or equivalent work experience required
• Prior experience in residential mortgage processing on agency products is a plus but not required.
• Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.)
• Excellent written and verbal communication skills and ability to work in a team environment
• Demonstrated ability to prioritize, multi-task, meet deadlines
• Ability to network and interct with others to build internal relationships to foster team environment.
• Proven success working in fast-paced, high volume environments
• Precise attention to detail
• Excellent organizational skills and follow through
• Ability to handle competing priorities effectively and within established timeframes
• High level of integrity and trust; must be a team player with a selfless attitude

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