Regional Director of Operations and I&D

Join Our Spiro*Verse

THIS IS A REMOTE OPPORTUNITY IN THE US.

Spiro is hiring a Regional Operations Director to join our Operations team. The Regional Operations Director works to deliver best-in-class service. The Regional Operations Director plans and directs the activities of the I&D Show-site Operations Management staff to manage and create efficiencies and profitability while producing high-quality service.

Company Overview

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro*nauts, we are born storytellers & story makers; fearless dreamers of the "what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.

Learn more about who we are here!

Responsibilities

• Supervises departmental employees in Operations, specifically Sr. Operation Managers and Operation Managers.
• Manage and work as a liaison for all shows in your region
• Produces personnel performance reviews
• Implements training programs for staff
• Responsible for hiring and recruiting
• Resolve job related problems
• Facilitates guidance and counselling; reviews personnel files to identify specific training needs.
• Conducts regular Department Meetings.
• Prepares schedule of show assignments for staff.
• Drives initiatives for better planning and timelines on shows.
• Helps manage department budget.
• Assist planning future year operation budget and overhead.
• Participate in financial planning, analyze financial data, drive department's responsibility in forecasting and re-forecasting
• Ensure/monitor adherence to policies and procedures
• Works with collection staff to ensure prompt resolution of disputed billings and payment per company policies and procedures
• Supporters involvement at industry and related business events
• Maintain working relationships with facilities and subcontractors
• Works closely with other department leaders to ensure teamwork
• All other duties as assigned by VP of I&D

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• 5+ of related experience or a Bachelors Degree, preferably in the area of Business, Management, Finance or Marketing.
• 5+ Years experience in related industry (Exhibitor, Show Organizer, Vendor, or Contractor).
• Solid P&L and operations experience with demonstrated success in managingcosts well and improving bottom-line profitability in low-margin environments.
• Strong operations and General Management focus and a proven track record of successfully managing profit growth through building customer relationships
• Experience with budgets and financials.
• Experience managing personnel of large departments who traditionally work independently and remotely.
• Visionary approach to management.
• Ability to drive initiatives.
• Financial and business acumen.
• Strong organizational skills, project management skills.
• Overtime/weekend work due to show schedules.
• Travel required, approximately up to 6-8 shows a year.
• Both office and show-site work.

Attributes

• Leadership
• Organized
• Self-driven
• Collaborative

How to measure success

• By 30 days incumbent should understand team dynamics and perform basic job functions independently
• By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks
• By 90 days, incumbent should have ownership over specific projects

Benefits

* Remote Environment
* Full Benefits Package
* 401K Vesting Immediately
* Psychological Safety
* Diversity, Inclusivity and Belonging Culture
* Employee Led Resource Groups
* Spiro*YOU Professional Development & Learning Programs
* Employee Events

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.

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