Manager, Product - Payments Strategy & Operations

Manager, Product - Payments Strategy & Operations - New York, NY

Are you customer obsessed and passionate about building products and experiences that support the financial needs of a global population? How about offering up your technical skills in a business that is committed to moving money for better? If you are interested in joining a globally diverse organization where our high impact contributions are recognized and celebrated both by our customers and our leadership, allowing each of us to thrive, then it is time to join our Payments Product Team at Western Union.

Western Union powers your pursuit

We are seeking a dynamic Payments Product Strategy & Operations Manager to join our team and drive strategic planning, execution, and operational excellence across our payments ecosystem. This role blends product thinking with business operations to ensure our payments platform and global network of integrations is optimized for performance, scalability, compliance, and customer value.

You'll work cross-functionally with Product, Engineering, Finance, Regional Business Leads, Compliance, and external partners to define our payments strategy, support roadmap execution, and continuously improve operational performance across global payments.

Role Requirements:

• 
  

  Develop and refine the payments product strategy across key markets, channels, and use cases (e.g., cards, A2A, wallets, bank transfers, real-time payments).

  
  
• 
  

  Identify market trends, regulatory shifts, and emerging technologies to inform strategic priorities.

  
  
• 
  

  Support business cases for new payment methods, corridors, or network enhancements.

  
  
• 
  

  Partner with Product Managers to align roadmap execution with operational and compliance needs.

  
  
• 
  

  Track key performance indicators (e.g., approval rates, transaction costs, dispute ratios) and lead initiatives to improve payment success rates and reduce cost per transaction.

  
  
• 
  

  Drive collaboration internal functions to operationalize payment products end-to-end.

  
  
• 
  

  Develop and maintain operational playbooks, SOPs, and risk mitigation frameworks.

  
  
• 
  

  Lead efforts to streamline payment-related processes (e.g., settlement, reconciliation, chargeback handling).

  
  

Role Requirements:

• 
  

  7+ years of experience of product management experience in Financial Services, preferably payments and 5+ years of experience managing teams.

  
  
• 
  

  Undergraduate or graduate degree in business or engineering.

  
  
• 
  

  5+ years experience in payments, product strategy, fintech operations, or consulting.

  
  
• 
  

  Deep understanding of the global payments landscape, including cards, ACH, real-time payments, wallets, and cross-border rails.

  
  
• 
  

  Strong analytical and problem-solving skills, with the ability to structure and drive complex initiatives.

  
  
• 
  

  Proven ability to lead cross-functional initiatives and communicate with technical and non-technical stakeholders.

  
  
• 
  

  Experience using data to drive decisions.

  
  
• 
  

  Communication Skills: Excellent writing and communication skills.

  
  
• 
  

  Problem-Solving Skills: Proven problem-solving skills, a robust technological background, and an understanding of business processes.

  
  

We make financial services accessible to humans everywhere.Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people athttps://careers.westernunion.com/

Salary

The base salary range is $110,000 - $160,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States - Specific Benefits Include

• 
  

  Flexible Time off

  
  
• 
  

  Medical, Dental and Life Insurance

  
  
• 
  

  Tuition Assistance Program

  
  
• 
  

  Parental Leave

  
  
• 
  

  One day volunteer time off

  
  
• 
  

  $0 Money Transfer Fee Discount Code - Quarterly

  
  
• 
  

  Recognition Program "Game Changers"

  
  
• 
  

  Employee Discount Program

  
  
• 
  

  Global Adoption Assistance

  
  
• 
  

  Global Scholarship Awards Program

  
  
• 
  

  4% Western Union Contribution to 401K

  
  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on thisinitialapplication that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials yousubmitduring the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI -RC1

#LI-HYBRID

Estimated Job Posting End Date:

09-05-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.