Outpatient Scheduling Specialist - Remote after 90 days on site

Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$16.49 - $20.16 / hour

Outpatient Scheduling Specialist On-Site to Remote Opportunity!

Are you an experienced medical scheduler looking for your next opportunity? Do you thrive in a fast-paced, patient-centered environment? Were looking for a motivated Outpatient Scheduling Specialist to join our growing team!

Why This Role Stands Out:

• Medical scheduling experience preferred bring your skills to a team that values precision, empathy, and efficiency

• Work-life balance enjoy a consistent schedule: Monday through Friday, 8:00 AM to 4:30 PM

• Hybrid flexibility after a minimum of 90 days on-site, candidates who meet performance standards may transition to fully remote

Please Note: To be considered for this position, you must reside in Southwest Florida (SWFL).

In this role, youll help coordinate outpatient appointments, support patient access to care, and collaborate with clinical and administrative teams to ensure a seamless experience.

Ready to Join Us?
Apply today with your most up-to-date resume, including employment dates. We look forward to connecting with you!

We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Specialist to join our team. This position is very often the first point of contact with Lee Health for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers and a multitude of other departments. This position plays a key role in Lee Healths success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Outpatient Scheduling Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1500+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position will require utilizing a work queue to make outbound calls to patients per physicians order to schedule their outpatient procedure(s). The person in this position must be comfortable in a fast-paced environment and possess the ability to prioritize, be extremely detailed, organized, and flexible. Expert understanding of all modalities, tests, and diagnosis-related scheduling procedures.

Medical terminology desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.

US:FL:Fort Myers