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VP, Business Risk Process Manager (hybrid)

First Citizens Bank
United States, North Carolina, Raleigh
4400 Six Forks Road (Show on map)
Aug 06, 2025
Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office based in Charlotte or Raleigh, North Carolina or Danville, Virginia.

A subsidiary of First Citizens Bank, CIT Commercial Services is one of the nation's leading providers of working capital financing solutions including factoring, supply chain finance, receivables bulk purchase and ABL. CIT Commercial Services provides tailor made financial solutions that help companies of all sizes increase sales, improve cash flow, reduce operating expense, and eliminate Customer credit losses.

The VP, Business Risk Process Manager is a newly created position due to the continuing growth at First Citizen's Bank. You will lead the efforts to create the vision and strategy and implement new risk related processes, controls and procedures for the CIT Commercial Services team based in Charlotte.

The VP, Business Risk Process Manager - Commercial Services will act as the business & operations subject matter experts (SME) for the Commercial Finance Division within FCB's Commercial Bank. In this key role, the VP, Business Risk Process Manager will drive the implementation and execution of First Line of Defense Business (FLOD) business processes while ensuring processes & operational controls meet risk and regulatory obligations. A highly visible position within the business that will align with other vertical supporting the business including credit, operations, compliance and legal.

The VP, Business Risk Process Manager will also partner with Commercial Banking execution teams with the implementation and ongoing execution of risk and control activities, including Risk, Control Self-Assessment (RCSA), issue & audit management and control & compliance testing.


Responsibilities

  • Drive & execute business processes - Lead business process implementation in FCB Commercial Services FLOD execution teams.
  • Assess business risk and implement processes and controls.
  • Ensure FLOD understanding and accountability for business risk and supporting processes.
  • Ensure business processes and operational controls meet risk program and regulatory obligations.
  • Build execution support for all testing activities performed, and drive business process improvements based on outputs of control testing.
    Partner with manager key stakeholders to identify trends and/or symptoms of business process and operational breakdowns.
  • Establish change management processes to support FLOD readiness and execution.
  • Implementation of FLOD risk & control activities - Will coordinate and execute to deliver on FLOD risk and control activities. Execute review, design, and implementation of policies and procedures.
  • Champion issue & audit management, inclusive of evidence review and closures. Partner with FLOD teams to address control and compliance testing results, risk program reports, operational risk events, customer complaints, audit findings, and supervisory reports.
  • Lead RCSA activities ensuring core processes are documented and control are identified.
  • Partner with manager to develop action plans to address control deficiencies, providing recommendations to strengthen controls & FLOD execution.
  • Facilitate FLOD sessions to build process maps to identify controls, gaps/issues and mitigants.
  • Relationship Development - Partner with Commercial Services Underwriting, Portfolio and Relationship Management.
  • Drive risk and control discussions with FLOD Commercial Services execution teams. Deliver business teams direct support with all exams and audits.
  • Spearhead FLOD readiness to execute against new/changing processes. Partner with manager to proactively identify opportunities to strengthen the control environment through actionable insights.

Qualifications

Bachelor's Degree and 4 years of experience in Risk OR High School Diploma or GED and 8 years of experience in Risk.

Preferred:

  • Bachelor's Degree
  • 6 years of experience in operational, strategic, and reputational risk management
  • 6 years in a senior business & operations management position in a leading financial institution
  • Documenting processes and process mapping
  • Visio and/or Archer
  • Risk and Controls experience within Commercial Finance/Commercial Lending/Capital Markets
  • Mentoring developing talent and recommending controls
  • Proactively identifying reputational, strategic, compliance, technology, and operational risks
  • Assessing adequacy of controls and recommending controls

The base pay for this position is generally between $95,000.00 and $150,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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