Lead Digital and Technology Product Manager (Hybrid)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Lead the digital/technology product vision, strategy, and operational product plans across all lifecycle stages, including planning, customer research, roadmap creation, development, piloting, adoption, launch, metrics analysis, and iteration.
• Define and communicate a clear product strategy, developing a creative and high-quality roadmap.
• Enhance user satisfaction by integrating usability studies, research, and market analyses into product requirements.
• Identify measurements, analyzing customer feedback and usage metrics to address pain points and opportunities.
• Guide build-buy-partner decisions by gathering relevant information and data to solve customer challenges.
• Be a "translator" for customers, markets, and internal stakeholders, including business lines and cross-functional teams.
• Apply design thinking, UX, and other frameworks for a flexible methodology tailored to the team, product, and customer.
• Prioritize initiatives and secure stakeholder commitments through effective communication and negotiation.
• Mentor and support team members' development.

Specialized Knowledge and Skills Requirements

• Proven experience in delivering customer-driven solutions, support, or service.
• Expertise in digital/technology product offerings.
• Extensive understanding of software development processes, ensuring high quality with minimal operational overhead.
• Experience in data-driven products, data science facilitation, and iterative development lifecycles to address our challenges.
• Ability to gather information for build, buy, and partner options to solve customer problems.
• Skilled in deriving insights from customer interviews to clarify problem statements.

Additional Skills:

• Experience working with a large enterprise service desk.

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

In this hybrid role you will be expected to work a minimum of 10 days per month out of our Boston, MA or Madison, WI offices.

Internals are encouraged to apply regardless of location.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.