Digital QA Lead

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a talented and eager Digital QA Lead. The Digital QA Lead will help scale our Central Testing organization and drive enterprise-wide QA governance. This role will serve as a critical execution partner to the Sr. Manager - Digital QA, contributing to the vision of centralized, AI-enabled, and automation-first QA across Daikin's digital ecosystem.

The ideal candidate brings a strong foundation in QA leadership across enterprise platforms (Salesforce, Oracle, Workday, etc.) and custom applications. You will lead QA strategy for key initiatives, shape testing standards, and champion quality as a shared responsibility across product, engineering, and delivery teams. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN - Hybrid

What you will do:

Project & Team Leadership

• Lead QA efforts across a portfolio of programs, balancing strategic oversight with hands-on engagement
• Serve as a thought partner to product owners, developers, architects, and program managers
• Mentor QA analysts and automation engineers; cultivate a growth mindset and foster a quality-first culture

QA Governance & Process Ownership

• Contribute to the development, implementation, and evolution of QA standards, best practices, and metrics to ensure consistency across teams and initiatives
• Establish and enforce governance around test planning, test case management, defect triage, and release sign-off criteria
• Promote risk-based testing practices and ensure traceability to both business and technical requirements

Hands-on Testing & Support

• Step in for high-priority testing efforts, including MVPs, escalated defects, or urgent production fixes
• Contribute to both manual and automated test design in close collaboration with DevOps and automation teams
• Support CI/CD pipeline integrations and drive toolchain rationalization efforts

Test Planning & Reporting

• Develop comprehensive test strategies and detailed test plans for complex initiatives spanning enterprise off-the-shelf platforms and custom-built applications
• Provide clear, actionable reporting on test progress, defect trends, and overall quality status to stakeholders
• Lead root cause analysis and ensure lessons learned are integrated into continuous QA process improvements
• Drive adoption of reusable test assets, accelerators, and automated health checks

Tooling & Continuous Improvement

• Collaborate with automation and DevOps teams to optimize testing efficiency through integrated frameworks and CI/CD practices
• Evaluate and recommend testing tools for manual, automated, and exploratory testing across web, API, and enterprise application environments
• Continuously assess QA effectiveness using feedback loops, performance metrics, and structured retrospectives

What's in it for you:

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelors Degree in Computer Science, Engineering or related field
• 10+ years in software quality assurance; 6+ years in QA leadership roles
• Deep understanding of SDLC, Agile, hybrid delivery models, and enterprise test practices
• Strong grasp of test case management, automation tooling, and defect lifecycle best practices
• Strong understanding of software testing principles, SDLC, STLC, and Agile delivery methodologies
• Familiarity with test case management tools (e.g., Azure DevOps, TestRail, Zephyr) and defect tracking systems (e.g., JIRA)
• Ability to contribute to both manual and automated testing efforts as needed
• Proven ability to lead QA activities across multiple programs or initiatives
• Experience establishing QA processes, quality gates, and end-to-end test strategies from the ground up
• Strong interpersonal skills with the ability to collaborate effectively and influence across cross-functional teams
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Masters Degree in Computer Science, Engineering or related field
• Hands-on experience with QA tools such as Selenium, TestComplete, UFT, or Tricentis Tosca
• Experience leading testing efforts in cloud-native, custom-built, and integrated enterprise environments
• Familiarity with enterprise platforms such as Salesforce, Oracle, or other ERP/CRM systems
• Understanding of performance, security, or accessibility testing
• ISTQB or other relevant QA leadership certifications

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Short term and long term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

The typical annual base salary for this position ranges from $100,000 - $166,000 (+ 15-20% bonus) in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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