New

Customer Accounts Specialist - Billing

Herc Rentals
life insurance, sick time, tuition reimbursement
United States, Florida, Bonita Springs
27500 Riverview Center Boulevard (Show on map)
Aug 04, 2025
If you are currently an employee of Herc Rentals, please apply using this link: *Herc Employee Career Portal* Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025. In Canada, Herc Rentals has a significant presence with multiple locations across the country. The company provides a wide range of equipment rental services to various industries, including construction, industrial, and government sectors. Herc Rentals is committed to supporting Canadian businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability, ensuring that its operations comply with Canadian regulations and standards. Job Purpose The Herc Billing Specialist is responsible for providing customer service and billing needs to accounts that require more specialized attention from time of billing until the receivable is paid. This position reports to the Customer Billing Assistant Manager and ensures that portal billed customers receive accurately billed invoices in a timely manner. This position requires attention to detail and excellent problem-solving skills to ensure contract compliance and help promote long-term business relationships with our customers and internal business partners. Effective communication skills and the ability to accurately communicate billing issues are critical in obtaining account resolution and minimizing payment delays. Billing procedures have been developed to provide a systematic way of managing accounts while also retaining our customer's loyalty and driving successful business results. What you will do... Ensures timely and accurate billing of customer portal billed accounts including National Account invoices to ensure contract compliance. Proactively reach out to internal contacts on invoice issues and rejections, provide invoice copies, documentation and other activities required to ensure payment on past due invoices. Familiarity with portal and vendor registrations in portal like Ariba, Taulia, Coupa, etc. Process customer discrepancies with a sense of urgency. Take proactive measures to address and bring material portal changes to department heads. Maintain relationships with internal and external customers to drive efficiencies in processes. Assist in projects, process improvements, and other related tasks as identified by management. Requirements Two years' work experience utilizing critical thinking and problem-solving skills. Prior portal billing experience. One year credit and collection experience. Skills 10 key by touch and type minimum 45 wpm Proficient Microsoft Excel and Word Professional telephone/teams Etiquette Strong sense of urgency and customer focus Skilled in both verbal and written communication 'Interpersonal/People Skills', for working with colleagues and customers. Organizational and time management skills Ability to work with minimal supervision and think logically & constructively Excellent creative problem solver Req #: 64138 Pay Range: $21-$23 an hour Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Healthcare spending account Smoking Cessation Program Weight Loss Program Herc Life Wellness Program Building Your Financial Future Company matched Pension Plan Employee Stock Purchase Program Registered Retirement Savings Plan Non Registered Savings Plan Tax Free Spending Account (TFSA) Life & Work Harmony Paid Vacation Time Off (Minimum 3 weeks) Paid sick days Military leave Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Mechanic Tool reimbursement of up to $500 per year Auto & Home Insurance Discounts Protecting You & Your Family Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Disability Insurance Critical Illness Insurance Accident Insurance Herc Rentals is an equal opportunity employer