Salesforce Solution Architect III

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

Salesforce Solution Architect will be joining our Business Application Transformation team that supports the transition to the Salesforce platform. As a Solutions Architect, you will be responsible for enabling conversion of functional requirements into technical requirements that allow the development team to build capabilities within the Salesforce platform. The ideal candidate is a resourceful and innovative thinker who can work through and solve problems. They have extensive experience with the Salesforce platform along with of understanding both our current setup and our business objectives, to quickly identify areas of improvement.

This position will be filled to work at remotely within the U.S. The projected salary range for this position is $90100-$141900 and will be set by the hiring manager and based on several factors including geographical location.

What you'll be responsible for:

• Provide end-to-end solution architecture within Salesforce Service, Sales and Experience Clouds to fulfill business requirements.
• Collaborate with Business Analysts and Product Owner to define appropriate functional requirements tailored to Salesforce.
• Create appropriate design documentation to communicate solutions including HLD, user stories, process flows and wireframes.
• Lead design review sessions with development and product team members.
• Conduct appropriate buy-vs-build analysis to compare third party packages to internal development effort for solution delivery.
• Ensure solution designs adhere to company, Salesforce and industry best practices and guidelines.
• Act as an advocate for business stakeholders through the User Acceptance Testing (UAT) process to ensure solution design meets expectation.
• May perform other job duties as assigned.

What you'll need to have:

• A bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related discipline.
• At least 4 years of experience in Salesforce platform development, architecture, or consulting.
• Proven experience designing and implementing end-to-end solutions using Service Cloud and/or Experience Cloud.
• A minimum of three active Salesforce certifications, with at least one aligned to an architecture-focused role such as:
  • Application Architect
  • B2B Solution Architect
  • B2C Solution Architect
  • Service Cloud Consultant
  • Experience Cloud Consultant
  • Sales Cloud Consultant
• Demonstrated ability to translate complex business requirements into scalable Salesforce solutions, with a strong grasp of platform-specific design best practices and industry standards.
• A track record of successfully analyzing, designing, and optimizing business processes in collaboration with cross-functional teams.
• Ability to quickly absorb and apply new concepts, technologies, and business models.
• Exceptional communication skills, with the ability to understand, develop, and present solution architecture documentation to both technical and non-technical audiences.
• Willingness and ability to travel up to 5% for internal meetings, training sessions, or professional conferences.

What would be nice for you to have:

• Expertise in secure data integration within the Salesforce ecosystem.
• Experience enabling API-driven interoperability between Salesforce and platforms like ServiceNow.
• A background in application design and development, with a focus on scalable, maintainable solutions.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.