We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.
Job Details
The Service Depot Supervisor is responsible for leading the organization's team of technicians, overseeing the repair and maintenance of all incoming devices requiring service, and ensuring that all work aligns with quality standards, safety protocols, and customer expectations. This role emphasizes quality of repair, operational efficiency, and continuous improvement within the department. Essential Duties:
Supervise and lead a team of service or bench repair technicians, ensuring high-quality work and efficiency. Coordinate and manage repair schedules, prioritizing tasks based on urgency and resource availability. Oversee repairs and maintenance, ensuring timely completion and adherence to service, safety, and quality standards. Provide technical guidance, coaching, and support to the team, including troubleshooting complex issues and complaint handling escalations. Supervise Temporary Staff and Timecard Approval Maintain accurate records (e.g., documentation, DHR) of repair activities, including related KPI metrics (e.g., repair backorder and backlog, First-Time Fix Rates (FTFR), Mean Time to Repair (MTTR)). Assist and collaborate on spare parts inventory, including sourcing, tracking, and coordinating with suppliers to ensure optimal stock levels. Collaborate with other departments and stakeholders to ensure the operation's smooth workflow and address any operational concerns. Support the organization's Design for Serviceability (DFS) efforts and Component-Level cost reduction programs by engaging in finding cost-effective solutions at the sub-assembly bench repair level while maintaining or improving performance and quality. Guide and support the department's Operational Excellence journey by finding new and effective ways of working, deploying lean initiatives, and supporting related Continuous Improvement projects.
Preferred Skills:
Demonstrated time management and priority setting skills Demonstrated written communication skills Strong verbal communication and listening skills Effective leadership skills Demonstrated problem solving skills Demonstrate a sound understanding of standard production metrics (e.g. productivity, efficiency, utilization, etc.) Proficient with Enterprise Resource Planning (ERP) systems (e.g., Oracle, SAP). Customer/ Quality Focus: Basic understanding of product quality systems, TQM, Lean Manufacturing, and statistical problem-solving techniques. Able to adhere to strict manufacturing practices and product quality specifications. Ability to understand customer requirements and importance of satisfying those requirements
Qualifications/Education: Associate or bachelor's degree in a related field such as electronics or mechanical engineering. - Preferred 1 yr + Previous technical troubleshooting and repair experience - Preferred 2 yr + Supervisory experience in a progressive medium to high volume manufacturing environment, preferably within a manufacturing, service depot, and/ or medical device environment. - Preferred EEO Policy Statement |
Haemonetics Corp
Aug 01, 2025