Client Processing Director

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

The client processing director demonstrates experience in a matrix organization and works closelywith the processing center of excellence (COE) national leader to develop and drive the strategicobjective of the CSM subfunction. This position works closely with the processing COE nationalleader in supervising operations within the client processing team, while also implementing and
executing the strategic objectives of the center of excellence.

The client processing director will be responsible for:

• Leading, directing and managing the nationalclient processing team across the enterprise, including Canada, El Salvador, India, and whereverthe firm expands, and is responsible for the decision-making and management functions within theteam to ensure that developed processes and procedures are followed, workloads/schedules arebalanced, and project deadlines are met. This position partners closely with the line of business(LOB) and industry leaders to ensure quality and consistent support of the client processing team.
• Directing and managing high-level complexprojects focused on improving processes and efficiencies for the national client processing COEteam. This position works closely with LOB operational leadership and technical subject matterprofessionals to provide quality and consistent support throughout the practice in accordance withLOB, service line, regional and national RSM policies.
• Owning processes and having a high level ofunderstanding of the LOB client data management supported by the processing COEs. This positionacts as an advisor and idea generator, overseeing the creation and evolution of LOB processes,value-add ESS support items, and client deliverables in multiple formats as the client processing teamcontinues to grow.

EDUCATION
* Bachelor's degree in business related area or 4+ years of experience in related field

TECHNICAL/SOFT SKILLS (REQUIRED)
* Ability to communicate with a diverse audience, including cross-functional high-level stakeholders
* Ability to manage multiple projects
* Ability to manage workflow and expectations with team members, as well as provide guidance/training as needed
* Ability to prepare charts, graphics and tables, etc.
* Ability to problem solve in a fast-paced deadline driven environment
* Possesses advanced Microsoft Office skills
* Possesses advanced experience in strategy and implementation
* Appropriately translates functional/technical language
* Demonstrates ability to apply technical/procedures requirements of the position based on knowledge and experience within specialization
* Demonstrates ability to impact and influence a diverse population
* Demonstrates a comprehensive knowledge of tools, resources and technology required with assigned responsibilities
* Demonstrates professional judgement and emotional intelligence with the ability to coach others to do the same
* Experience in building strong consultative partnerships across a matrixed environment
* Experience with project management tool(s)
* Possesses outstanding organization, time management skills and attention to detail
* Skilled at handling complex, sensitive escalated inquiries and conversations with discretion and composure
* Possesses advanced data analysis and reporting skills
* Possesses strong grammar and proofreading knowledge and experience
* Demonstrates analytical thinking: ability to analyze complex data and information to identify patterns, trends and potential risks

EXPERIENCE
* 9+ years of relevant experience in a related field or area
* 5+ years of management and/or leadership experience preferred
* Ability to interact with multiple levels of leadership
* Demonstrated experience managing multiple projects or complex project of moderate to high risk
* Demonstrated experience managing in a matrix organization

LEADERSHIP SKILLS (REQUIRED)
*Demonstrated ability to attract, lead, motivate and retain a team, including providing guidance and feedback leading to successfully strengthening the expertise of their team to create future leaders
*Demonstrated ability to communicate effectively with firm leadership, multiple stakeholders and internal teams
*Demonstrated ability to meet financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions
*Ability to oversee and lead national team by understanding team dynamics
*Ability to manage at a macro level and identify when a refined approach is necessary
*Assesses whether one's team has the right talent/resources at the right time to meet business needs, shares staffing concerns with leaders, recommends whether to develop talent internally or acquire externally, participates in and/or leads efforts to attract, refer and retain top talent
*Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities required
*Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business improvement and serve as a model of the change, while having quality-conscious client service, decision-making, conflict resolution and critical thinking skills
*Demonstrated ability to manage, direct and analyze the results of programs, projects or assignments
*Serves as a national people leader for people management and compensation

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.