Assistant Product Specialist

At Conductix-Wampfler, we lead the way in electrification and cable management solutions. As we continue to grow, we’re looking for a detail-oriented and customer-focused Assistant Product Specialist to join our team in Omaha, NE.

In this role, you’ll collaborate with customers, prospects, and internal teams to develop tailored product specifications, quotations, and solutions. You’ll support our Engineered Product Specialists and work cross-functionally to ensure customer satisfaction and technical accuracy.

What You’ll Do:

• Develop a strong understanding of assigned engineered products and their applications.
• Prepare accurate and timely quotations and technical documentation.
• Communicate with customers via phone, email, virtual meetings, and occasional in-person visits or tradeshows.
• Coordinate with Sales, Engineering, and other departments to deliver high-quality solutions.
• Uphold our Core Values of Caring, Adding Value, and Teamwork in every interaction.

What We’re Looking For:

• Excellent written and verbal communication skills.
• Proficiency in Microsoft Outlook, Teams, Excel, and other Office applications.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects and maintain accurate records in a CRM system.
• Familiarity with technical drawings or CAD is a plus, but not required.
• Post-high school education and prior customer service or project experience preferred.

Work Environment:

• This is a full-time, in-office position based in Omaha, NE.
• Hybrid work may be considered after six months, based on performance and business needs.

If you enjoy working in a collaborative environment and are driven to deliver high-quality solutions, we’d love to hear from you!

Conductix-Wampfler offers a great starting wage, with health, dental, and life insurance, 401k plan, paid vacation/personal time and holidays, profit sharing and tuition reimbursement program.

Drug-free workplace/EOE

See full job description below:

SUMMARY

The Assistant Product Specialist works with customers and prospects to determine customers' requirements for their particular application(s) and develop appropriate product specifications, quotations, and solutions for assigned products – often under the direction of an Engineered Product Specialist. Works with Outside Sales and other departments to assure customer satisfaction with our work.

LOCATION

The Assistant Product Specialist position requires full-time, in-office attendance, five days a week, at our Omaha, NE location during the initial six months of employment. Hybrid work may be considered after six months at the discretion of the supervisor, based on performance and business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (and any other duties that may be assigned):

• Engineered Product Knowledge
  • Over time, develop a strong understanding of the assigned products and applications for the markets served
• Accurate and Timely Quotations
  • Determine specifications as they relate to assigned products, develop quotations, and provide technical documents to customers. Work with customers primarily via telephone, email, and virtual calls; as well as occasional on-site visits and tradeshows.
  • Consult with Engineered Product Specialists, Market Development Managers, or others as appropriate on decisions with high risk or with long-term implications.
  • Working with the Engineered Product Specialist for the appropriate products, make case-by-case decisions on issues such as pricing, discounting, requests for credit, or issues related to quality.
• Quality and EHS Compliance
  • Support and uphold the Quality and EHS policies of the organization.
• Core Values Commitment
  • Uphold the company's Core Values of Caring, Adding Value, and Teamwork.

Communication Skills:

The ideal candidate will possess exceptional written and verbal communication skills, which are critical for daily interactions with Inside Sales, Outside Sales, Engineering, other departments, and customers. The role requires troubleshooting, effectively communicating, and resolving issues in collaboration with other parties.

• Microsoft Outlook:  Proficiency in Microsoft Outlook is essential, as it is the primary communication tool with both internal and external customers. The candidate must be capable of composing emails independently without reliance on pre-written scripts.
• Microsoft Teams:  The candidate should be comfortable using Microsoft Teams for daily communications, including chat functionality, video calls, and screen sharing.

Tools/Software Proficiency:

• Microsoft Office Suite:  The successful candidate will have intermediate Microsoft Office Suite skills, including a strong understanding of Microsoft Excel and spreadsheet manipulation
• CRM:  The successful candidate will proficiently navigate and utilize a comprehensive, internally developed Customer Relationship Management (CRM) system. This role demands precision in data entry, utilizing a point-and-click interface to create new prospects, update customer contact information, and perform searches for materials, quotes, and customers.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The candidate must demonstrate the ability to type at a minimum speed of 50 words per minute with high accuracy.
• The ability to work at a pace exceeding the average is required.
• Attention to detail is critical, as the role involves managing multiple projects concurrently while documenting, communicating, and monitoring various data points.
• Strong organizational skills are essential due to the volume of projects that the candidate will be required to manage.
• A familiarity with engineered drawings, CAD, and the ability to read these drawings is preferred, but not required

EDUCATION and/or EXPERIENCE

Post-high school education and previous customer service or similar experience are preferred. Previous experience in handling complex customer requirements and projects preferred, but not required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percent. Ability to calculate, interpret, and manipulate data on Excel and similar software packages.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently uses a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds and very occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus to work on a computer monitor.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate (ringing telephones, pages, several people conversing at once, etc.)