Assistant Branch Manager
We are seeking an experienced branch sales and operations professional to support our leadership team at our Block Island Branch. This position will directly supervise, coach and mentor the Retail Flex Bankers staff.
Sign on bonus of $1,000 after 6-months of successful employment.
Responsibilities:
Assure that bank policies and procedures are adhered to and followed
Coordinate work schedules
Manage and supervise cash/currency handling and controls as well as security and audit functions
Mentor and coach employees in their assigned accountabilities including cross training all staff to be proficient in all operations and sales functions
In collaboration with key staff; conduct staff meetings, prepare and issue performance evaluations and implement disciplinary actions when appropriate
Service customers both in a teller and banker capacity, including; account maintenance, lending, opening and maintenance of deposit accounts, cross selling and referrals
Requirements:
Previous branch banking experience
3 to 5 years of previous supervisory experience
Strong customer service and sales skills
Ability to coach and mentor to sales initiatives
Flexibility with work schedule
Location: Block Island, RI
Full time: Monday-Wednesday 8-4pm, Thursday-Friday 9-5pm
Our employees create an environment of trust and exceptional experience for our customers. If you have experience in customer service, cash handling and enjoy building relationships, this opportunity may be for you. We're looking to add to our team at our Block Island Branch.
What your responsibilities will be:
- While actively engaging with the customer, process customer transactions accurately
- Understanding and applying bank policies and procedures
- Provide superior banking experience for the customer through a relationship building approach
- Proactively seek and recommend the best products and services to fit the customer's needs
- Contribute to the achievement of sales objectives
- Accurately and efficiently process and manage customer transactions
- Understand and navigate various bank systems and equipment (ATMs, cash counting machines, cash recycler)
Qualifications that make you a good fit:
- Enthusiasm for working with customers
- Possessing the initiative to be successful
- Proven experience in a customer service environment, prior banking or financial services experience a plus
- An understanding of personal finance which includes bank products and services
- Experience handling cash and processing transactions
- Strong computer skills with the ability to navigate various banking computer systems
- Experience dealing with confidential customer information
- Strong interpersonal skills
- The ability to initiate and maintain conversations that result in customer trust and banking relationships
- Great listening skills to identify products and services to meet customer needs
- Flexibility to adapt to ongoing business changes
What we offer:
- Exceptional training and professional development from day one. We combine classroom and on-the job training with experienced mentors to support you during your development
- A Career Development Plan that gives you the knowledge and skills to advance. We'll recognize and reward you with monetary increases and or bonuses at achieved milestones
- The opportunity to build successful relationships with business partners throughout the organization
- Achievable individual sales goals that pay you quarterly incentives while you contribute to the overall success of the branch team and organization
- Comprehensive benefits package, wellness program and generous tuition reimbursement for qualified coursework
- A friendly employee work environment with a company who maintains a culture of pride and commitment to our customers and community.
- Community service opportunities where you are encouraged and recognized for participation and giving back to your community.
The Washington Trust Company
tuition reimbursement, 401(k)
Jul 31, 2025