Full Time Bell Attendant

Description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard.

What will you be doing?

Provide a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, you're professional, and friendly. Assist with luggage and packages upon arrival and departure and arrange transportation when necessary.

* Get assignments, keys, and special guest requests from your supervisor at the beginning of your shift.

* Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure.

* Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation.

* Provide the guest(s) with information about their stay, the hotel, and answer questions.

* Book tours and assist with general information inquiries.

* Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas.

* Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.

* Direct guests to various meeting rooms.

* Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.

* Turn in any keys to the proper department when your shift ends.

What do you bring to the role?

* High School Diploma is preferred.

* 1 year of experience in customer service or similar role.

* You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.

* Basic writing skills, professional communication skills.

What's in it for you?

* Room discounts at Marcus Hotels & Resorts and IHG-branded properties

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career and transfer from one property to another

* Paid time off

* Flexible scheduling

* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.

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