Product Owner, VetConnect Plus

IDEXX is seeking an experienced Product Owner to support and drive features within our VetConnect PLUS platform. This critical role supports the delivery of user-centric innovations that enhance the diagnostic workflow for veterinarians and pet owners alike.

As Product Owner, you'll collaborate closely with the Results Services Product Manager and cross-functional teams-spanning software development, UX design, architecture, and business stakeholders-to define and prioritize features that improve how diagnostic results are accessed and understood. You'll act as the voice of the customer, translating business needs and user insights into clear, actionable requirements that deliver measurable value.

This role requires a strong understanding of Agile methodologies, excellent communication skills, and a passion for delivering value through iterative product development. You will play a key role in ensuring that VetConnect PLUS continues to evolve as a platform that drives value for our customers and the business.

At IDEXX we believe in a "one team" approach - working together to deliver exceptional customer experiences, drive customer success, and contribute to the overall success of our company.

In this role, you will

• Own and manage the product backlog for two results services development squads.
• Gather and refine requirements through collaboration with internal stakeholders and customers.
• Translate requirements into well-defined user stories and acceptance criteria.
• Prioritize development work based on customer value, business goals, and technical feasibility.
• Serve as the main liaison between development teams and business stakeholders to ensure alignment and shared understanding.
• Actively participate in Agile ceremonies including sprint planning, daily stand-ups, grooming sessions, and sprint reviews.
• Monitor performance metrics and customer feedback to continuously refine backlog priorities.
• Partner with product marketing on go-to-market planning and communications.
• Contribute to market research and competitive analysis to inform product direction.
• Ensure features comply with relevant regulatory and quality standards.

What You'll Need to Succeed

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years of experience as a Product Owner or similar role in a software development environment.
• Strong command of Agile/Scrum methodologies and product lifecycle best practices.
• Deep technical understanding of APIs, microservices, and backend systems, with proven experience in API product management including versioning, developer experience, and lifecycle.
• Hands-on experience with data integration patterns, including batch, real-time, ETL/ELT pipelines, and third-party API integrations.
• Demonstrated ability to write clear, actionable user stories, technical acceptance criteria, and product documentation for engineering teams.
• Excellent communication and stakeholder management skills, with a collaborative mindset.
• Experience in diagnostics, healthcare, or veterinary technology is a plus.
• Proficiency with tools such as Jira and Confluence is highly desirable.
• Strong analytical skills and a customer-first, user-centered mindset.
• Leadership qualities including strategic prioritization, influencing without authority, and outcome-driven decision-making.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.

Why IDEXX?

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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