Data Entry Supervisor

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people.

Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services and background checks.

We are looking for a detail-oriented, friendly and helpful person to join our Data Entry team!

The Data Entry Supervisor will supervise the activities of Data Entry department and ensure accurate and timely processing of customer information submitted by Data Entry Specialists through a professional and positive approach. This position is in an office setting, working in a phone queue serving our sales representatives and managers. You will also be working with multiple software programs.

This position will also have leadership responsibilities, including overseeing and guiding the Data Entry Specialists to achieve their goals.

What You'll Be Doing:

• Coordinate projects with manager for review and discussion.
• Review daily processes to streamline and improve day-to-day tasks and duties assuring customer satisfaction.
• Handle department issues to assure the department remains professional and all work is completed as scheduled.
• Continually develop personal and co-worker's job roles via training and conference opportunities offered.
• Identify ways to improve customer satisfaction.
• Meet weekly and/or bi-monthly with manager to assess needs.
• Attend meetings or travel to meetings to train on behalf of the Data Entry team representing them in a positive and professional manner.
• Oversee and perform all duties of Data Entry Specialist, as needed (see DES job description for details).
• Ensure all new Data Entry personnel are properly trained on procedures for work orders, agreements, reports, etc.

Additional Management Duties:

• Work closely with the Data Entry Manager in developing procedures and guidelines for the Data Entry group.
• Pre-screen, interview, and extend job offers to candidates for open positions within the department
• Work with, train, and guide the Data Entry Group towards their monthly goals
• Oversee the job queues to ensure everyone is working in a uniform fashion
• Review/update payroll as needed.
• Review/approve PTO requests.
• Conduct employee performance reviews
• Provide employee counseling and/or discipline as necessary

What You'll Need:

• High school diploma or general education degree (GED) is required
• Two years related experience/training in alarm monitoring or order entry is preferred.
• Previous team management or supervisory experience preferred.
• Strong attention to detail
• Strong Communication skills, both written and spoken
• Ability to interpret notes in accounts and instructions given
• Ability to multi-task and problem solve
• Work cohesively in a team environment
• Exceptional organizational, problem solving and attention to detail skills.
• Be able to work efficiently and accurately on your own.
• Flourish in a fast-paced, ever-changing, work environment.
• Exceptional commitment to your attendance is required.

#PMADM

High School Diploma/GED

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan