Senior Director, Constellis Training Center - Moyock, NC

POSITION SUMMARY

The Senior Director of the Constellis Training Center will oversee the customer relations operations of the Constellis Training Center to include the management of personnel, contracts, programs and customer engagement. This role is responsible for managing budgets, business development, maximizing human capital, maintaining client satisfaction, and ensuring timely and high-quality delivery of training services. Additionally, the Sr. Director will be tasked with identifying new training opportunities, fostering client relationships, and driving growth within the business. This Position will manage all program managers that have responsibility for federal, commercial and international training.

RESPONSIBILITIES

• Supervise and manage assigned training personnel to ensure efficient daily operations.
• Implement and manage all training programs and contracts.
• Project, plan, and oversee the budget for the Training Business Unit.
• Optimize human resource utilization by cross-deploying assets and offering resources to other business units as needed.
• Ensure all training services meet quality, cost, schedule, and performance specifications.
• Collaborate across functions and programs to identify efficiencies and enhance business operations, acting as a liaison between departments for company-wide success.
• Ensure all contractual obligations are met on time and to the client's satisfaction.
• Establish and enforce procedures to ensure accountability for training equipment, weapons, and munitions.
• Maintain strong communication with both internal and external customers to ensure positive relationships.
• Develop and execute strategies for maintaining and improving customer relationships.
• Foster organizational growth through mentoring, performance management, and succession planning of subordinate leaders.
• Create and track training business performance metrics to assess and improve effectiveness.
• Manage the department's budget and provide monthly performance reports.
• Actively pursue new business opportunities, focusing on expanding training programs with federal agencies, law enforcement, and military clients.
• Customer Engagement: Serve as the party responsible for ensuring customer satisfaction with both the training product, customer experience and service.
• Serve as a key contributor for Business Development for the Constellis training programs and contingency operations.
• Develop and maintain relationships with core customers and partners.
• Create, drive and maintain a culture of accountability, performance and excellence.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in a related field.
• Business degree or business experience.
• Minimum of 15 years of experience in military and Special Operations.
• Proven track record in developing and implementing training curriculum and security strategies for law enforcement, military, or federal agencies.
• Extensive experience working with DoS, DoD, law enforcement, or similar federal/state security agencies.
• Demonstrated leadership excellence in managing geographically diverse training units within government services and commercial sectors.
• Ability to make critical decisions with limited information, often within tight deadlines.
• U.S. Citizenship required for eligibility to obtain and maintain a Top-Secret Security Clearance.
• Ability to travel internationally and visit austere, potentially hostile locations.
• Strong oral and written communication skills, with a focus on clear and concise interactions.
• Exceptional organizational skills with the ability to manage multiple priorities effectively.
• Strong problem-solving abilities with an analytical mindset.
• Adaptable to rapidly changing environments and evolving business needs.
• Familiarity with international customers and training NATO partners.
• Experience working with tactical units, including SOCOM, and other specialized military units, to understand their training needs.
• Must be able to lift, lower, carry, push or move objects up to 25 lbs. Various tasks may require intermittent standing or prolonged sitting, and the ability to walk, reach, kneel, crouch and handle work related supplies and tools.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.

WORKING CONDITIONS

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required.