Operations Lead, Warranty Strategy & Process Innovation

Tesla seeks an operations lead in the Service Operations department to drive systemic transformation of business processes. You'll simplify complex warranty and compliance systems, eliminate redundancies, and design scalable solutions that balance customer satisfaction, cost efficiency, and Tesla's mission to accelerate sustainable transport. Your work will directly impact operational margins, customer loyalty, and our ability to mitigate risk while scaling alongside groundbreaking technology. A key part of this role involvescollaborating with service field teamsto test, refine, and launch new processes that drive compliance and operational consistency.

• Manage global warranty policies and redesign workflows to automate operations, reduce costs, and align with Tesla's exponential growth
• Structure ambiguous scenarios into repeatable frameworks using first-principles thinking
• Research and lead development of vehicle Warranties, collaborating with legal, engineering, and finance teams. Leverage analytics tools to measure outcomes, track adherence, and scale systemic improvements
• Collaborate directly with field teamsto test new workflows, gather feedback, and ensure seamless adoption and adherence across all service locations
• Translate technical constraints or detailed regulations into actionable workflows for service field teams
• Present solutions to senior leadership, prioritizing compliance and operational guardrails based on risk and business impact. Conduct cost-benefit analyses and risk modeling to prioritize high-impact process changes
• Develop processes to automate reporting, ensuring timely and accurate adherence of regulatory reporting requirements

• Bachelor's Degree or equivalent professional experience
• Self-starter and a quick learner who displays strong leadership skills
• Strong attention to detail, personal organization, collaboration, and time management
• Demonstrated experience with analytical decision-making such as conducting cost-benefit analyses
• Experience working in the automotive world, especially within Operations or Program Management organizations, with a passion for the technology, electric vehicle, and automotive industries.Experience with change-management methodologies and a proven track record of implementation
• Ability to multi-task and prioritize work in a fast-paced environment and navigate through an ambiguous environment; enjoy challenges.Comfortable working under ambiguous circumstances with a drive to provide structure to projects with no precedent
• Ability to travel up to 25% of the time

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.