IT Operations Project Analyst

Genesis10 is currently seeking an IT Operations Project Analyst for a 4+ month contract role with our client in the healthcare industry in Rochester, MN. This role is 100% remote.

Scope:

The scope of work is to assist with the management of an existing work intake process for IT infrastructure requests. This process is built using Service Now and Azure Dev Ops capabilities and the work effort would include (1) the intake, triage and management of work requests (2) communication to assignment teams and customers (3) assessment of process for improvements.

Job Summary:

-This position serves as a liaison primarily to internal IT Divisions.

-Routinely interacts with IT vendors and provides technical interpretation for required services.

-Independently manages multiple small to single medium-scale IT internal business projects from inception to close, including resource management, risk identification and mitigation, quality assurance and change control.

-Ensures communication between and among business proponents, stakeholders and IT management regarding assignments.

-Contributes and leads improvement efforts of established guidelines, tools, templates and methodologies.

-Continuously demonstrates effective use of group facilitation, team building and conflict resolution skills.

-Tracks and communicates work unit activities and has broad general knowledge of information technology and institution activities.

-Participates in or leads process or quality improvement efforts.

Experience Required:

-IT Infrastructure projects such as Server, Telecom, Network, Data center migration, refreshes

-Working within a hospital setting that has 24x7 patient care

-Communicating status updates with customer stakeholders and project teams

-Demonstrated strong organization, communication and interpersonal skills

-Process Execution: Management/support of intake process, including triage of requests and communication.

-Process Improvement: Ability conduct process assessment and redesign (looking at current state and recommending future state).

-Tooling Skills: *Familiarity of Service Now and Azure DevOps capabilities will be key as the process leverages them both.

-Service Now (doesn't have to be in depth on everything, but experience with things such as request forms, assignment groups and general navigation/use

-Azure DevOps - Kanban boards and general navigation/use

-Evidence of strong communication, organization, problem solving and facilitation skills.

-Knowledge of business systems and interfaces including IT domain and technical process flows.

-Evidence of strong interpersonal skills including meeting management and organizational skills.

-Demonstrated history of continuing education in personnel and administrative processes.

Preferred Skills & Experience:

-One to two years of related clinical experience

Education:

-Bachelor's degree and training/experience in Information Technology or Business Management,

OR

-Associates degree with 2 years of technical experience.

Compensation:

Hourly W2 pay: $25.00 to $30.00/hour

We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.

If you have the qualifications described and are interested in this exciting opportunity, apply today!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)
• Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.