Branch Manager I

Join Mascoma Bank's Retail Team as a Branch Manager I and help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

The Branch Manager I assumes responsibility for the efficient and profitable operation of a branch and its employees. In role you will assume full responsibility of the branch in the absence of the Branch Manager III. The Branch Manager I will provide a variety of customer services tasks including making and servicing a variety of consumer loans. As the Branch Manager you will ensure that the branch and its staff are performing at optimal standards ensuring that employees has the support, guidance and training they need to succeed.

Partner with the Branch Manager III to lead the performance management in the Branch to ensure optimum operating efficiency by:

• Making routine employment decisions, including reviewing performance, assigning work, providing training, guiding, and advising staff as necessary.
• Resolving routine personnel problems. Continually working to foster and maintain team environment with Relationship Bankers.
• Lead career development planning and engage in coaching conversations.
• Performs Banking Procedures
• Must be very knowledgeable about the banking industry and able to perform various Relationship Banker's duties.
• Must be aware of banking regulatory matters and proper operational procedures in order to keep the branch running successfully and within bank best practices.

Assists with responsibility for efficient management of Branch operations by:

• Interpreting and explaining bank policies, programs, and objectives, ensuring that approved operating policies and procedures are implemented and maintained.
• Provides customers with information and assistance; responding to a variety of customer questions or complaints.
• Provides signature guarantees and notary services; approves wire transfers and overdrafts within authority.
• Ensures that the branch balances daily; maintains proper control of the vault and the teller drawer cash, as well as ordering of coin and currency.
• Demonstrates an enthusiastic, positive attitude
• Communicates well when interacting with customers (internally and externally)
• Initiates conversations with customers to better understand the customer and their needs
• Makes reasonable decisions based on customer needs and relationships
• Foster a culture of open communication and mutual respect and trust.

Makes and services a variety of loans by:

• Interviewing customers and compiling necessary information to determine customers' requirements and the best type of loan to satisfy their needs
• Ensuring that all necessary personal and financial data is obtained and properly analyzed
• Providing ongoing service to loan customers and taking appropriate action to resolve any problems that might arise
• Assisting the Collection department with recouping delinquent accounts
• Responsible for accurately completing loan documentation

Lead the effort to represent the Bank in the community and promote and develop additional business by:

• Contacting existing customers to determine their needs and level of satisfaction.
• Making regularly scheduled business calls to branch customers and if applicable, prospects.
• Participating in civic and community events, including participation on boards pertinent to the community.
• Ensuring that a continuous effort is made to keep customers and the public informed about banking services.
• Attends education programs made available by the bank.
• Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.

Work Location: This position will be based in our Lebanon, NH branch.

Compensation: The salary range for this position is $54,071-$70,294 depending on experience.

What You Bring

• Associate degree or equivalent in work experience
• Three plus (3+) years of branch experience
• Participation in or plans to participate in EBML
• One (1) to two (2) years of managerial experience or demonstrated leadership ability
• Strong interpersonal communication skills
• Full knowledge of branch daily operations
• Ability to use and working knowledge of computers/strong keyboarding skills
• Must maintain confidentiality and privacy
• Travel to other Mascoma Bank locations is required for training and occasional meetings

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

Why Mascoma Bank?

• Strong culture of belonging with a team that values creativity, new perspectives and innovation.
• Community first minded. We care about our employees and the communities we serve.
• Competitive compensation.
• Flexible work environment with onsite, remote and hybrid opportunities.
• Career development and internal career mentorship.
• Comprehensive health care, dental care, and vision.
• 401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.
• Generous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.
• Tuition Reimbursement.
• Student Loan Paydown and so much more!

Background and Credit Check

As part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.

Please note: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.

Our Commitment to Belonging!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact careers@mascomabank.com.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.