Transportation Coordinator

Transportation Coordinator

We're hiring a Transportation Coordinator who thrives in a safe and fast-paced environment!

Check out our jobs at workatgeodis.com or text GEO to 25000 to apply!

At GEODIS, our vision is to be a growth partner for our clients (who are some of the biggest brands in the world!), and our warehouse teammates play a critical role in making this happen. No matter what position you're in or where you're located across our 160+ warehouses in the United States, you'll find yourself contributing to their success, all with the opportunity to Keep Rising in your career!

Job Details: Our Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner.

What you'll be doing:

• Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email
• Refers service or billing issues to designated departments for investigation
• Processes and inputs customer orders and receipts within the TMS, Mercury Gate
• Generates all related paperwork and necessary information required for customer orders.
• Tracks/traces orders using TMS and Online Tracking Websites
• Communicates any discrepancies found during track/trace to account owner
• Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
• Maintains current and accurate procedure material which details the processing requirements for each account
• Prepares reports concerning customer services activities
• Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics
• Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities.
• Other duties as required and assigned

Requirements:

• High school diploma or GED (General Education Diploma) equivalency; Associates degree preferred
• Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
• Experience in customer service position preferred
• PC literate to include Microsoft Office products such as Word, Excel, Outlook & Office 365
• Ability to communicate professionally with internal and external stakeholders
• Ability to effectively present information and respond to questions from groups of
• managers, customers, and co-workers
• Ability to solve problems using analytical, practical, & critical thinking skills dealing with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or
• schedule form
• Ability to prioritize and meet expected deadlines

Why GEODIS?

We're not just any warehouse. Across the country, people are discovering what makes working at a GEODIS different. From our culture and benefits to our commitment to teammate safety, we're building a company centered around people.

Here's a preview of what you can expect as a GEODIAN:

Competitive Pay: Our pay is competitive, and we offer multiple kinds of bonuses too, including referral bonuses, signing bonuses, and raises every 6 months through your first 2 years.

Positive Environment: From day 1, you'll be a part of a team with engaged managers, collaborative coworkers, and world-class customers.

Benefits: Our benefits include medical, dental, and vision insurance after 30 days, 401k match, PTO, free employee discounts, and more!

Flexible Schedules: Choose from part-time or full-time, seasonal work, weekends, and multiple shifts throughout the day to better accommodate everything that isn't working.

Environment:

While performing the duties of this job, the employee frequently is required to sit, reach with hands and arms, and talk. The employee is regularly required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 15 pounds. The employee is regularly exposed to ambient lighting and temperate climate conditions.

Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

Next steps:

Sound like the right job for you?

Visit our website and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

Text GEO to 25000 to Apply

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".