Help Desk Support Specialist

INFORMATION SYSTEMS

What You've Accomplished

• Completion of a High School diploma or equivalent.
  
  
  
  • An Associate's degree will also be accepted.
  
  
  
  
• At least 1 year of directly related experience.
• General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
• Ability to use Help Desk software.
• Working knowledge of current corporate PC-based desktop environments.
• Ability to gain knowledge of total IS responsibilities and contacts.
• Be familiar with the company's safety and health policy and program.
• You are ready to join Framatome and help deliver clean, safe energy and advance nuclear technology.

Who You Are

Your actions, behaviors, and decisions are made in a manner consistent with our Core Values: https://www.framatome.com/en/jobseekers/our-values/

You may have also acquired the following skills:

• Ability to provide Help Desk support to customers for all areas related to Information Systems
• Ability to Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems and generate/distribute reports
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.

Your Opportunity

This full-time role is about making an impact on people's lives and the future of clean energy. You will leverage your skills and experience to be part of an innovative team and make a difference for our customers. As a Help Desk Support Specialist in Lynchburg, VA (remote work will also be considered), you will be part of the proven team in the Corporate Business Unit. Your work will include:

• Providing support to end users on a variety of issues.
• Identifying, researching, and resolving technical problems.
• Responding to telephone calls, email, and personnel requests for technical support.
• Documenting, tracking, and monitoring the problem to ensure a timely resolution.
• Relying on instructions and pre-established guidelines to perform the functions of the job.
• Working under immediate supervision.
  
• Performing board level computer diagnostics
• Troubleshooting users' routine problems in order to identify solutions and/or type of support needed
• Monitoring call status through to resolution and follow-up with end user to ensure satisfactory resolution
• Playing an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.

Together we will enable clean, safe, and economical low-carbon energy to meet the global ambition for a better tomorrow.

Who We Are

Framatome is an international leader in nuclear energy recognized for its innovative solutions and value-added technologies for the global nuclear fleet. More than 2,000 dedicated U.S. Framatome employees work every day to supply ever cleaner, safer, and more economical low-carbon energy for our communities and world. As well as supporting new nuclear builds, advancing new technology and advancing nuclear energy in the U.S. and abroad. Like you, we want a brighter future.

Discover Lynchburg, Virginia: https://www.opportunitylynchburg.com/

Any employment offer is contingent upon the successful completion of a background investigation and drug screen (as applicable).

Your Total Rewards Package

The range of base salary for the position is between $21.50 - $28.10 per hour, and may also include annual incentives, performance bonuses and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

Framatome offers a broad employee benefits portfolio as a key component of your total rewards. This includes:

Multiple medical plans; dental and vision plans; Life and Accidental Death and Dismemberment; long- and short-term disability; optional plans including dependent life, accident, critical illness and hospital indemnity insurance; retirement savings plans (401k) with employer match; paid time off including up to 3 weeks of vacation, 8 days of sick leave, and 13 paid holidays; education reimbursement; adoption assistance; employee assistance programs; opportunities for professional development.

Positions within Framatome may require access to proprietary information that is subject to U.S. export control regulations. As such, the Company must ensure that any hires for these job openings fully comply with all US regulations. Foreign national applicants that are citizens or residents of countries not included on the Department of Energy's Generally Authorized Destinations list may not be eligible for immediate need positions. See list here: https://www.ecfr.gov/current/title-10/chapter-III/part-810/appendix-Appendix%20A%20to%20Part%20810

Framatome is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.