Customer Service Representative

Advantage Technical
$20.00-$21.77
United States, Pennsylvania, Bethlehem
Jul 25, 2025
Customer Service Representative Pay Rate: $21.77/hour Schedule: 8:30 AM - 5:00 PM (Full-time) Location: 100% onsite during training; hybrid schedule available post-training Position Summary As a Customer Service Representative, you will serve as a primary liaison between Evident and its internal and external customers. You will be responsible for managing order entry, providing timely support, and ensuring a high level of customer satisfaction. This role plays a key part in order fulfillment, acting as the customer's voice within the organization. Key Responsibilities Serve as a point of contact for customers regarding Evident products, ensuring prompt and professional communication. Accurately process B2B orders, including Sales Orders, in SAP with a high level of detail and accuracy. Maintain up-to-date and accurate customer data in CRM systems such as Salesforce. Collaborate with internal departments (Order Fulfillment, Planning, Manufacturing, Finance, and Shipping) to ensure timely delivery and issue resolution. Follow up on all transactions to confirm timely and accurate fulfillment of customer requests. Proactively address order-related issues, demonstrating ownership and urgency in resolution. Provide professional phone and email support with a customer-first attitude. Consistently meet individual and team KPIs on a daily/weekly/monthly basis. Support special projects and process improvements as assigned. Qualifications Minimum Requirements: High school diploma or GED required 3-5 years of experience in a business environment; customer service experience preferred Strong multitasking, organizational, and prioritization skills Excellent written and verbal communication skills with a professional, customer-centric approach Proficiency with Microsoft Outlook and other Microsoft Office applications Familiarity with ERP and CRM systems Preferred: Experience with SAP ERP for order processing Experience with Salesforce CRM Prior experience in B2B order processing, including: Order entry via online platforms, email, or EDI Order lifecycle management and inventory coordination Shipping and logistics coordination Invoice and payment processing Customer relationship management and support Additional Notes: This role requires strong attention to detail, the ability to work independently, and a proactive approach to problem-solving. A background in handling B2B customer interactions and technical systems (SAP, Salesforce) is highly preferred. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage Technical With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. 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