Housekeeping Supervisor

Join our team at beautiful Horseshoe Bay Resort!

JOB OVERVIEW:

The Housekeeping Supervisor is to be hands-on with the day to day operations of the Housekeeping Department. This person has to be familiar with the scheduling, daily reports, daily operations, department and company policies and procedures resort-wide. Must be able to carry out any duties necessary, whether it is administrative or actual housekeeping duties.

ESSENTIAL JOB FUNCTIONS:

* Assist in Associate Scheduling.
* Complete shift reports and assist in management of submitting payroll.
* Verifying completion of daily work assignments.
* Key Inventory.
* Assist in weekly inventory and ordering supplies.
* Keep Assistant Executive informed of any and all Associate needs.
* Inventory control and organization.
* Cleanliness and general up-keep of company vehicles, utility carts, and equipment.
* Reporting any Maintenance issues to amenities managers then follow up on repairs.
* Communicating with Front Desk on Room Status, room discrepancies.
* Periodically run various reports such as Departures, Wait Status and communicate pertinent information to QA's, to insure a smooth work flow.
* QA all VIP rooms prior to releasing room to front desk for occupancy.
* QA and clean rooms as needed.
* Patrol all floors to insure good work flow, checking housekeepers times and encourage them to up their pace if they are lagging or compliment them on outstanding work if they are working ahead of pace. BE VISIBLE
* Verify all room statuses with QA at the end of the shift and make sure all room statuses are correctly entered into the computer prior to the end of their shift.
* Review any pertinent information, unresolved issues and guest request with other Supervisors.

MINIMUM QUALIFICATIONS:

* Valid Texas Drivers License and satisfactory motor vehicle report for insurance purposes.
* Computer Knowledge to include email and word processing.
* Demonstrated hands-on housekeeping skills.
* Previous Supervisory experience preferred.

ADDITIONAL QUALIFICATIONS:

* Professional Attitude and strong communication skills, both written and verbal.
* Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.
* Ability to work a flexible schedule including weekends and holidays.
* Ability to make independent decisions.
* Must be able to work under time restraints and pressure.
* Strong work ethic and ability to lead a team.