New

Donor Experience Officer

University of Arkansas
United States, Arkansas, Fayetteville
346 North West Avenue (Show on map)
Jul 21, 2025
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: 07/28/2025 Type of Position:Major Gifts Workstudy Position: No Job Type:Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas, Fayetteville Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening. If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations \| OEOC \| University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied. For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351. Department:Office of Engagement Department's Website: Summary of Job Duties:The Donor Experience Officer (DXO) works as part of a high-performing, donor-centered team responsible for assisting the Division of Advancement with creating deeper connections with its donors and alumni. Using a variety of channels (email, social platforms, video conferencing, and phone) the DXO focuses on discovery and qualification of an assigned portfolio of prospects and donors by providing outreach and information that increases their engagement and potential for giving. The DXO must be able to clearly articulate the mission and goals of the University of Arkansas while demonstrating enthusiasm for its vision and aspirations. The DXO will manage a portfolio of 1,000 donors with clear weekly, monthly, and annual goals. The position will collaborate with other departments both internally at the University of Arkansas (including Advancement Marketing and Communications, Development Outreach, and the Arkansas Alumni Association) and externally execute 1:1 outreach campaigns using technology resources including EverTrue's cloud platform, social media and virtual communications software. Working under the supervision of the Associate Vice Chancellor, Philanthropy and Engagement, the DXO will work under the guidance of the EverTrue Advancement Programs Manager. Comfort with making personalized solicitations, daily use of video, phone, and email and use of multiple databases and virtual communication technology is critical to success in this role. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Qualifications: Minimum Qualifications: Bachelor's degree from an accredited institution of higher education At least one to three years of experience using social media, text messaging, phone, and video conferencing as communication channels in a professional position At least one to three years of experience navigating and using databases, familiarity with CRM systems or other technology platforms At least one to three years of direct sales, fundraising, hospitality or marketing experience Preferred Qualifications: Advanced degree from an accredited institution Three or more years of experience in a higher education setting Three or more years of direct sales, fundraising, hospitality or marketing experience Proven record of relationship-building, leadership, and collaborative skills Knowledge, Skills & Abilities: Displays strengths in professionalism with strong customer service orientation Displays strengths in entrepreneurship and program development Must excel at working in cross-functional collaborations, working with teams to create innovative strategies and tactics that support Advancement's strategic objectives and goals Requires understanding and ability to interact at a high-level with campus constituents, specifically, major gift officers in schools, colleges and units, on a proactive and on-going basis Demonstrates a clear commitment to the importance of higher education and the values of the University of Arkansas and University Advancement Displays excellent interpersonal, written, and verbal communication skills across mediums, especially email, video, and video conferencing Exhibits a high degree of grit, resilience, and a desire to challenge the status quo Requires strong analytical and critical thinking skills in data analysis to translate data into actionable information through recognizing connections and making meaning out of data Requires problem solving skills to identify gaps, prioritize opportunities and challenges and guide good decision-making Necessitates mature leadership with a confident style, coupled with flexibility, adaptability and attention to detail, combined with the interest in advancing people and the organization Exemplifies trustworthiness with strong personal integrity, work ethic, ethical sensitivity, discretion and perspective, as well as personal charisma Promotes sharing of information and transparent communication with team members Additional Information: Salary Information: Required Documents to Apply: Optional Documents: Recruitment Contact Information: All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Special Instructions to Applicants: Pre-employment Screening Requirements:Criminal Background Check, Sex Offender Registry The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All Application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity:Talking Frequent Physical Activity:N/A Occasional Physical Activity:N/A Benefits Eligible: