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BROKER SUCCESS MANAGER

Universal Health Services

United States, Nevada, Reno

Jul 20, 2025

Responsibilities

The Broker Success Manager is responsible for interacting and supporting broker sales resources within their assigned market/territory. Will manage resources available to achieve sales/growth results as well as operational goals within their market and on a national basis. Develops and manages key operational functions and projects on a national facing scale with the Director of Medicare Advantage Sales Operations.

Demonstrates Competency in the Following Areas:

* Meets established health plan broker sales goals through management of assigned block of agents.

* Prospects for, and recruits' new agents through relationships, or through agent marketing activities targeted directly to the agents.

* Identifies, develops and trains local preferred agents to support the attainment of health plan goals.

* Onboards new agents through supporting their training and navigation of contracting, certification, and training requirement.

* Teaches and supports self-generation sales skills to brokers helping them prospect from various community and provider engagement initiatives within the market.

* Establishes production goals and compliance thresholds, along with the communication and ongoing enforcement of these expectations with each assigned agent.

* Provides results, weekly, monthly, quarterly and annually with Medicare Advantage Sales Leadership team and regional channel partners.

* Fully utilize CRM to track results of all relationship and sales activity in assigned area.

* Analyzes reports and provides a plan of action to increase market goals

* Build relationships with community influencers and "gatekeepers" to venues where Prominence Health Plan brokers can prospect and be a part of the senior population.

* Develops and maintains business relationships with brokers and agencies through outstanding customer service to all stakeholders in the assigned market.

* Ensure brokers are utilizing current marketing materials and forms, and handle broker material/supply requests

* Assist with enrollments by verifying and processing broker requests and resolving member inquiries and plan eligibility issues.

* Reports on new business opportunities, issues encountered in the field with respect to network, claims, customer service, marketing, etc.

* Identifies, trains and certifies new agencies and brokers to expand the broker-sales distribution channel.

Qualifications

Reports safety and risk issues.

Presents in a professional manner; meets appearance policy standards; wears name badge on duty

Completes regulatory and annual requirements in a timely manner.

Reports to work on time and as scheduled; completes work within designated time; uses automated time and attendance system consistently and correctly.

Performs other duties as assigned or required, is willing to help in other departments and take on additional tasks.