RMA Coordinator

Shields Manufacturing
20 To 22 (USD) Hourly
paid time off, 401(k)
United States, Oregon, Tualatin
Oct 31, 2025
Precinmac is a leading diversified manufacturer of high-tolerance precision machined components and assemblies. The Precinmac brand represents seven independently owned companies in the United States and Canada. We focus on continuous improvement, on-time delivery, and the highest possible quality and consistency. We are currently seeking an RMA Coordinator for our Shields Manufacturing facility in Tualatin Oregon. Job type: Full Time Salary range: $ 20.00 to $ 22.00 per hour Schedule: Monday thru Friday from 7:30 am to 4:00 pm We offer: Highly competitive total compensation package Medical Dental Vision Life Disability Insurance (STD and LTD) 401(k) with company match (up to 5%), A generous paid time off schedule Discretionary quarterly bonus program. Position Purpose: The RMA Coordinator at Shields Manufacturing is here to Service and Coordinate services of customer returned products by internal and external service providers. Job Duties Expedite Customer Returns: Expedite services of returned product, work with internal providers to ensure repairs are completed in a timely fashion. Administration: Enter and track customer product withing Shields ERP system, schedule internal and external services as required. Rework/Repair: Rework and repair customer returns as required Customer Communication: Clearly and adequately communicate failure modes, service timelines and other information as required to Customers. Quoting Services: Accurately quote services and repairs of returned products. Key Outcomes: Incoming evaluation of customer returns Quoting services for returned products Troubleshooting and repair of mechanical parts and assemblies Key Deliverables: Incoming evaluation and quoting in seven days or less Standard repair returns completed in 30 days or less Non-standard returns meet Shields promise to Customer 100% Job competencies: Problem Solving & Decision making Communication Job / Technical knowledge Accountability / Dependability Attention to Detail Time Management Customer / Service Focused Job Requirements High School diploma or GED required Background in Mechanical / Electrical assembly required Proficiency in MS Office - Word, Excel and PowerPoint required Language skills Mathematical Skills Reasoning Ability Physical Demands: Frequently - walking, bending, reaching and repetitive motions Occasionally - kneeling, squatting, stooping, handling and climbing. Lifting and pulling - frequently up to 15 pounds, occasionally up to 25 ponds. Work environment: The work environment for this position is that of an industrial machine shop / production facility. Employees may experience loud noises, at varying levels, thought out the workday. Culture is key to us, and have therefore adopted core values based on Teamwork, with an emphasis on Trust, Gratitude, Action, Growth, and Excellence. Affirmative Action/EEO Statement: We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in accordance with federal and state regulations.