E-Commerce Live Sales Specialist

JOB TITLE: LIVE SALES SPECIALIST

DEPARTMENT: ECOMMERCE

STATUS: FULL-TIME

SUPERVISOR: LIVE SALES SUPERVISOR or ECOMMERCE SUPERVISOR

GENERAL STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY:

The Live Sales Specialist plays a key leadership role within the Ecommerce team, responsible for planning, hosting, and executing live sales events across designated platforms. This individual serves as the primary on-camera presenter and strategist, sourcing and curating merchandise, setting the tone for live shows, and driving viewer engagement and sales performance. The Specialist will work closely with support staff to ensure seamless show operations and deliver an exceptional customer experience during all live events.

ESSENTIAL JOB FUNCTIONS:

• Plan, host, and lead live sales broadcasts, providing engaging, confident, and energetic product presentations tailored to our live audience.
• Curate, source, and prepare merchandise for live events, ensuring all items meet quality standards and align with current marketing and sales strategies.
• Oversee setup and breakdown of the live show environment, including camera placement, lighting, sound, and backdrop or product displays.
• Serve as the main on-air talent, engaging customers through product storytelling, real-time interaction, and strategic promotion to drive conversions.
• Monitor live chat during broadcasts, respond to inquiries, and address customer questions in real-time with accuracy and professionalism.
• Maintain organized tracking of inventory and sales, collaborating with the Ecommerce team to ensure accurate fulfillment and post-sale documentation.
• Identify trends, high-performing categories, and customer preferences, and adjust live sale strategies accordingly.

QUALIFICATIONS:

• High school diploma or equivalent required; background in marketing, performance, retail, or a related field is preferred.
• Proven experience in live selling, ecommerce, or content creation, especially in high-volume or customer-facing roles.
• Confident and engaging presence; comfortable speaking and presenting on camera.
• Ability to work collaboratively in a team environment.
• Capable of multitasking and performing well under pressure with minimal supervision.
• Verifiable experience in identifying high-quality and designer brand merchandise.
• Organized, detail-oriented, and capable of making quick decisions in a fast-paced, live environment.
• Social media or livestreaming experience is a plus.

PHYSICAL REQUIRMENTS:

• Ability to stand, walk, and remain active for extended periods.
• Ability to lift, move, and carry merchandise weighing up to 20 pounds.
• Manual dexterity to assist with setup and manage merchandise handling.
• Visual acuity to help assess product quality and presentation standards.
• Ability to perform various repetitive motion tasks.
• Ability to work in warehouse environments with varying temperatures, high noise and/or dust levels, and potentially slippery surfaces.